Gary Billburg

• Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
• Managed customer relationships, ensuring satisfaction and loyalty through effective communication and service.
• Analyzed sales data to identify trends, adjust tactics, and improve overall performance.
• Trained and mentored junior sales staff, fostering a collaborative team environment.
• Collaborated with marketing team to align promotional efforts with sales objectives, maximizing outreach effectiveness.
• Conducted market research to inform product offerings and pricing strategies based on competitive analysis.
• Organized sales events and promotions, enhancing brand visibility within the local community.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Assisted customers in product selection, enhancing overall shopping experience.
• Demonstrated product features and benefits to drive sales engagement.
• Maintained inventory accuracy through regular stock checks and management.
• Trained new staff on customer service protocols and product knowledge.
• Resolved customer inquiries and issues promptly, ensuring satisfaction.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Lead for USAF Retrofit Program for the Predator UAV
• Streamlined workflow processes, resulting in increased operational efficiency.
• Mentored junior team members, fostering a culture of continuous improvement.
• Analyzed performance metrics to identify areas for process optimization.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Managed maintenance schedules and performed detailed assessments on various airframes to uphold operational standards.

Aircrew member on the HH-60J, HH-65C, HC-130H. Performing inflight duties for Search and Rescue, Environmental response, Maritime Law enforcement.

Managed several maintenance shops

Managed team to restore historical aircraft

Retired as a Chief Petty Officer