Gary Duerkop
Black Earth,WI
Summary
Experienced customer service professional known for building strong relationships and managing high-stress situations. Skilled in training new staff, critical thinking, and product knowledge to drive customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Representative 2
ETC
04.2003 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed multiple communication channels, including phone, email, and chat, ensuring timely responses.
- Collaborated with team members to improve service processes and streamline workflows.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Wautoma High School
Wautoma, WISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Client relations
- Microsoft outlook
- Product knowledge
- Order processing
Timeline
Customer Service Representative 2
ETC
04.2003 - Current
High School Diploma -
Wautoma High School