Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gary Edwards

Ocala,FL

Summary

Dynamic leader with extensive experience in team management and operational efficiency. Proven track record in enhancing customer satisfaction and implementing effective recruitment strategies. Skilled in financial analysis and budgeting, driving business success through strategic planning and performance evaluation. Committed to fostering high-performing teams and achieving operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Red Robin
Ocala, FL
03.2020 - 05.2025
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Ensured that customer service standards were met or exceeded at all times.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.

Area Director of Operations

Sonnys Real Pit BBQ
Gainesville, FL
03.2012 - 04.2020
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with staff to review progress on goals and objectives.

Owner/Operator

Cici's Pizza
Ocala, Ganiesville, FL
03.2005 - 02.2012
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.

Education

BBA - Business Administration And Management

Webber University
Babson Park, FL
05-1997

Skills

  • Customer service
  • Team management
  • Financial analysis
  • Operational efficiency
  • Recruitment strategies
  • Performance evaluation
  • Customer retention
  • Budgeting and cost control

Certification

  • Food Handlers Certificate

Timeline

Assistant General Manager

Red Robin
03.2020 - 05.2025

Area Director of Operations

Sonnys Real Pit BBQ
03.2012 - 04.2020

Owner/Operator

Cici's Pizza
03.2005 - 02.2012

BBA - Business Administration And Management

Webber University

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