Gary Hughes
Salem
Summary
Detail-oriented office administrator known for exceptional document preparation and data management skills. Commission sales to association clients. Proficient in enhancing operational workflows, fostering client relationships, and ensuring timely invoice processing.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Office Administrator
Ted Hughes and Associates [law firm]
Salem
06.1990 - 06.2025
- Coordinated and managed daily administrative operations of the office.
- Coordinated schedules and appointments for attorneys and clients efficiently.
- Managed office correspondence and maintained organized filing systems for legal documents.
- Organized and maintained filing systems, including electronic databases and records.
- Assisted in the preparation of legal documents and case files as needed.
- Conducted research to gather information relevant to ongoing cases and client needs.
- Oversaw office supplies inventory, ensuring availability for daily operations.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Supported billing processes by preparing invoices and tracking payments.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Automated office operations by managing client correspondence and data communications.
- Created PowerPoint presentations for internal use or external clients.
- Developed strong relationships with clients through excellent customer service skills.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Resolved customer complaints or answered customers' questions.
Education
MBA - Marketing, Industrial History
New York University
New York, NY05-1995
Skills
- Office management
- Document preparation
- Scheduling coordination
- Invoice processing
- Customer relationship management
- Lead acquisition
- Relationship building
- Data analysis
SAP and Microsoft Excel
MS Access and SharePoint
- PowerPoint and Visio
- Adobe Dreamweaver
- SAS and statistics
- Billtrackor
Certification
- University of Washington, Foster School of Business Executive Education
Finance and Accounting for Non-Financial Executives, 6 credits
The Learning Tree
Power Excel – Analyzing Data to Make Business Decisions
Timeline
Office Administrator
Ted Hughes and Associates [law firm]
06.1990 - 06.2025
MBA - Marketing, Industrial History
New York University