GARY JONES
Newark,DE
Summary
Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Sergeant ( Staff Training Relief)
Delaware Department of Corrections
11.2017 - Current
- Maintain control of inmates while escorting individuals or groups within the prison
- Keeps accurate head counts of inmates in the assigned security post Conducts periodic shakedowns of inmates and searches inmates, visitors, employees, cell blocks and/or other structures for such prohibited items as tools, weapons or other contraband
- Operate manual and electronic locking systems
- Enforce all rules, regulations and procedures affecting inmate discipline, security and safety
- Observe inmate activities to detect unusual or prohibited behavior which may be a threat to the security of the facility or the safety of the inmate, other inmates, employees or visitors
- Ensures inmates conform to proper standards of care as required for the living areas and personal hygiene
- Maintain the custody of inmates during transport to other institutions and in the community for court appearances or a variety of appointments
- Prepares and maintains a daily log and routine reports of activities and incidents on the assigned shift using an automated information system to enter, update, retrieve and report on data
- Enter institution as backup in riot control and shakedown activities.
Ops Manager
Bob's Discount Furniture
11.2015 - 11.2017
- My primary focus as Ops Warehouse Manager is to directly manage the day to day warehouse operations and to manage warehouse staff according to Company guidelines
- The Retail Warehouse Manager will also ensure the Warehouse and other departments as assigned are compliant with Company practices, guidelines and policies
- Inventory and receive in 5 trailers a week merchandise value $200,000
- Manage a Staff of 14 associates
- Schedule employees and turn in weekly payroll
- File all incoming documents and update employees Human Resource folders
- Train, educate, oversee and evaluate staff performance.
Issue Resolution Case Manager (High Volume Call Center)
Iron Mountain
Royersford, PA
- 11.2015
- The Issue Resolution team is responsible for the retention of customer base across Iron Mountain Records Management and Shred service lines through proactive customer interaction, support and analysis
- For leading the analysis of internal and external requests for customer support through system tools, market team members and implement solutions
- Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics
- Build internal/external relationships through exceptional problem solving skills and consistent follow through
- Provided resolution within established guidelines by effectively communicating with other departments and the customer
- Edit customer profiles: based on customer's written request, edit the profile fields accordingly
- Edits include but are not limited to department name, addresses and authorized users
- Edit customer's inventory: based on customer's written request, edit the descriptive information for either cartons and/or files
- Based on customer needs, modify the service and delivery requirements within the account
- Educate customers on all Iron Mountain products and services across all service lines
- Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics
- Complete customer proprietary Special Reports and Inventory Analysis requests for customers
- Understand multiple standard operating procedures and research their processes
- Store and retrieve medical records for customer send out via delivery or scan and fax, Reduce company past due request by 30%
- Review contracts with clients, and adjust billing invoices
- Process orders of records to customer location and locate delivery of records
- Scheduled third party pick up of records and shred deliveries
- Processed payments and helped customers navigate through online systems.
Warehouse Manager/Customer Care Manager
Raymour & Flanigan
Gibbstown, NJ
- 10.2011
- Customer care Manager at a High-volume call Center
- Receive customer calls regarding their delivery, furniture repairs, Part orders insuring everything went well
- Analyze customer orders gather information to make sure everything is correct
- Helped the service center contribute to become number 1 sales and delivery center in The Company earning over 100 billion dollars for our 475,000 square foot service center
- Assist on over 45 day report eliminating customer issues by 60%
- Assign and direct customers They time frame for delivery
- Manage and supervise furniture technician work
- Confirm his work is routed, Verify customers are called confirming all information Review deliveries and furniture Technicians work making sure the Customer experience went well
- Identify customer issues offering daily decisions to eliminate and solve customer's Problem's with in business requirements
- Investigate all even exchanges for customers who had issues with previous delivery's Helping to insure delivery exchanges goes well
- Process customer's payments, And explain financing charges when applicable
- Arrange, File, and complete daily reports
- Confirm technician work's closed out; compose right payment gets collected for techs pay
- Represented the Company on the safety committee teaching and motivating a safe atmosphere
- Process part orders for manufacturers, and prepare supplies for technicians.
Warehouse Manager
Raymour & Flanigan
- Manage, support, train, motivate, and promote a staff of 10 or more
- Lead 4 Raymour & Flanigan showrooms from 35,000 to 60,000 sq ft
- Encourage safety awareness with 0 associates injured
- Compile inventory of what Arrives in the store and leaves, organize files and Documents of all transactions
- Help load furniture into customer vehicles, receive Furniture off trailers, assemble and present Furniture on showroom floor
- Help improve on loss of inventory reducing loses by 70,000
- Conduct routine building inspections, Diagnose any building or merchandise issues And determine what repairs are needed
- Manage Inventory for store of over 1 million dollars in furniture and accessory inventory
- Delegate an assign task for associate to complete on daily basis
- Order warehouse, and store supplies as needed
- Manage payroll, and consolidate overtime for associate's hours
- Evaluate yearly goals, and estimate budget for warehouse and associate's
- Distribute yearly reviews, and raises for associates
- Conduct all interviews, and hiring of staff.
Education
Community College of Philadelphia
01.2007
William Penn High School
06.2005
Hahnemann Medical School
01.2005
Skills
- Typing speed: 80 words per minute
- Proficient in Microsoft Excel, PowerPoint, Word, Gers, High-touch, Avaya, Custom software, NCIC warrants and wanted person access, DELJIS warrants and wanted person access, PowerPoint
- Servsafe Certified to work in culinary field
- Officer Training
- Administration
- Conflict Management
- Rehabilitation Programs
- Inventory Counting
- Crowd Control
- Counseling Techniques
- Staff Supervision
- Records Maintenance
- Work Planning
- Emergency Response
- Inmate Transport
- Inspections
- Rules of Conduct
- Inmate Movement Control
- Facility Security
- Schedule Management
- Administrative Oversight
- Behavioral Management
- Reporting and Documentation
- Team Leadership
- Criminal Justice
- Staff Training
Accomplishments
- Awarded Martin Luther King Jr Alpha phi alpha academic award and scholarship
- Top 5 high school offensive lineman for PA in 2005
- Sworn in Delaware Department of Corrections 2017
- Certified Delaware trainer
Certification
- Ordained Pastor
Affiliations
- Inspirational speaking
- Gym, boxing, football, basketball
- family
Timeline
Correctional Sergeant ( Staff Training Relief)
Delaware Department of Corrections
11.2017 - Current
Ops Manager
Bob's Discount Furniture
11.2015 - 11.2017
Issue Resolution Case Manager (High Volume Call Center)
Iron Mountain
- 11.2015
Warehouse Manager/Customer Care Manager
Raymour & Flanigan
- 10.2011
Warehouse Manager
Raymour & Flanigan
Community College of Philadelphia
William Penn High School
Hahnemann Medical School
- Ordained Pastor
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