Gary J. Rigby
Annapolis
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
TruGreen Lawn Care
04.2012 - Current
- Coordinated the annual service delivery budget.
- Prepared annual operating budget.
- Major focus on coordination of marketing, new business and customer retention.
- Directed the coordination of crews with local officials.
- Tutored new employees on service delivery techniques required by law.
- Ensured all staff met certifications required by law.
- Coordinated service delivery to ensure delivery of five-year projections and service revisions.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Analyzed performance metrics, identifying trends to inform strategic decision-making and resource planning.
Operations Manager
Premier Dairy
06.1999 - 04.2012
- Supervised twelve (12) mobile service & installtion techs.
- Technicians met current law products and procedures.
- Maximized labor utilization by leading by example.
- Detail continued.
- Promoted from Service Tech I/C to Service Manager.
- Led cross-functional teams to drive process improvements and optimize resource allocation.
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
B.A. - Accounting
University of Pittsburgh
Pittsburgh, PA06.1999
Graduate - undefined
VMS
Albany, NYSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Fluent with Microsoft Suite
- Critical thinking
- Team collaboration and leadership
- Workflow management
- Customer service management
- Employee training and development
- Verbal and written communication
- Project planning
Accomplishments
- Supervised team of 74 staff members.
Certification
- Licensed in Maryland, Virginia and Washington, DC in Pesticide Application and Nutrient Management
Timeline
Operations Manager
TruGreen Lawn Care
04.2012 - Current
Operations Manager
Premier Dairy
06.1999 - 04.2012
Graduate - undefined
VMS
B.A. - Accounting
University of Pittsburgh