Gary Lockhart
Hazel,KY
Summary
Experienced and dedicated professional seeking to expand skill set and contribute to company success. Recognized for diligence, integrity, and attention to detail. With 35+ years of diverse customer service experience, offering a wealth of knowledge and expertise to meet client needs and ensure satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER
Video Guy Productions
03.2010 - 06.2023
- Information security
- Customer retention
- Account resolution
- Maintained customer satisfaction by handling complex escalated customer concerns
- Achieved company customer service objectives through proper alignment of department policies with stated targets
- Eliminated resource waste through effective monitoring and improved controls
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
SHIFT MANAGER
Bud Daves Grocery and Grill
05.2011 - 03.2020
- Secured monies against loss by keeping drawer cash low and properly using on-site safe
- Managed facility cleaning, maintenance, and repair needs
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Upheld strict safety and security standards to protect consumers and assets.
SHIFT MANAGER
B and D Grocery and BBQ
05.2004 - 05.2011
- Secured monies against loss by keeping drawer cash low and properly using on-site safe
- Kept inventory within optimal levels and organized for easy use
- Organized effective schedules and delegated assignments based on employee knowledge and strengths
- Managed facility cleaning, maintenance, and repair needs
- Reduced operational and interpersonal conflicts during shifts through effective planning
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.
General Manager
Pagliai's Pizza
08.1992 - 05.2003
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee evaluations, and contract details.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Print Shop Assistant
Quick Print of Murray
04.1987 - 07.1992
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Assessed customer needs to deliver satisfactory experiences.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Education
Bachelor of Science - Social Science/Geographic Information Systems
Murray State University
Murray, KY05.2025
Skills
- Customer Service
- Personnel Training and Development
- Organization and Time Management
- Dependable and Responsible
- Account Management
- Inventory Control
- Supply Ordering
- Equipment Troubleshooting
- Decision-Making
- Workplace Safety
- Interpersonal Skills
- Tech-Savvy
Certification
ARC/GIS Certified
Timeline
SHIFT MANAGER
Bud Daves Grocery and Grill
05.2011 - 03.2020
CUSTOMER SERVICE MANAGER
Video Guy Productions
03.2010 - 06.2023
SHIFT MANAGER
B and D Grocery and BBQ
05.2004 - 05.2011
General Manager
Pagliai's Pizza
08.1992 - 05.2003
Print Shop Assistant
Quick Print of Murray
04.1987 - 07.1992
Bachelor of Science - Social Science/Geographic Information Systems
Murray State University
ARC/GIS Certified
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