Summary
Overview
Work History
Education
Skills
Timeline
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Gary Lorenzen

Albuquerque,NM

Summary

Dynamic team leader with 35+ years in collections and customer service. Expert in account management and coaching, I foster collaboration and drive performance improvements, achieving significant skill development and morale boosts within teams. Proven ability to resolve complex issues while maintaining exceptional customer relationships.

Overview

8
8
years of professional experience

Work History

Team Leader

CareSave Technologies Dba CareerStaff Unlimited LLC & ShiftMed LLC
01.2022 - 07.2025
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Gathered, organized and input information into digital database.
  • Provided account management to over a multi-million dollar portfolio through effective customer service and collections.

Assistant Manager

Regional Finance
11.2020 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Customer service and collections involving high risk loans.

Accounts Receivable Clerk

New Mexico Educational Assistance Foundation
10.2017 - 11.2020
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Reducing net credit loss through effective collections of past due student loans and third party debt

Education

General Studies

Manzano High School
Albuquerque, NM
05-1987

Skills

  • Attention to detail
  • Problem-solving
  • Analytical thinking
  • Organizational skills
  • Verbal and written communication
  • Account management
  • Call center operations
  • People management
  • Team leadership
  • Coaching and mentoring staff
  • 35 Years collections & customer service experience

Timeline

Team Leader

CareSave Technologies Dba CareerStaff Unlimited LLC & ShiftMed LLC
01.2022 - 07.2025

Assistant Manager

Regional Finance
11.2020 - 01.2022

Accounts Receivable Clerk

New Mexico Educational Assistance Foundation
10.2017 - 11.2020

General Studies

Manzano High School

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Gary Lorenzen