Gary M Troxler
Lafayette,LA
Summary
I've been in the service industry since 2004. Hardworking, capable, and a quick learner. I'm always happy to share my knowledge and eager to gain more.
Overview
15
15
years of professional experience
Work History
General Manager
Uncle T's Oyster Bar
Scott, LA
06.2017 - Current
- Oversaw product development initiatives from concept through completion stages.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
Manager
Marley's Sports Bar
Lafayette, LA
08.2010 - 05.2017
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Mandeville High School
Mandeville, LA02-2002
Some College (No Degree) - Public Relations
University of Louisiana At Lafayette
Lafayette, LASkills
- Schedule Management
- Quality Management
- Branding
- Staff Supervision
- Customer Relationship Management
- Training and coaching
- Supervision and training
- Employee Development
- Supply Chain Management
- Loss Prevention
- Customer Retention
- Staff-Retention Programs
Timeline
General Manager
Uncle T's Oyster Bar
06.2017 - Current
Manager
Marley's Sports Bar
08.2010 - 05.2017
High School Diploma -
Mandeville High School
Some College (No Degree) - Public Relations
University of Louisiana At Lafayette