Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Owens

San Diego,CA

Summary

I am a highly motivated and personable customer service professional with over 7 years experience in retail and food service. I am looking for a long term position in customer service or retail. I have been at my current employment for over 2 years, where I work at the customer service counter as well as cashiering. I handle cash and process transactions accurately and quickly, as well as processing exchanges and returns. I am skilled in active listening and enjoy being able to be creative with problem-solving to give each customer a tailored solution to any need or issue they may have. Clear communication and customer satisfaction is very important to me. I am experienced working independently and as part of a team. Authorized to work in the US for any employer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target-San Diego, CA
San Diego, CA
02.2023 - Current
  • Process customer transactions accurately and efficiently with cash, credit cards, and electronic payments.
  • Managed high-volume checkout lanes during peak hours while sustaining accuracy and speed.
  • Process exchanges and refunds, while providing excellent service to customers.
  • Assist in inventory management by monitoring stock levels at the checkout counter.
  • Ensure cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
  • Resolve customer complaints or concerns promptly, ensuring a positive resolution and keeping up customer satisfaction with professionalism.

Food Service Worker

San Diego Zoo Global-San Diego, CA
San Diego, CA
03.2018 - 05.2022
  • Took customer orders in a fast paced environment with large crowds, performing cash and card transactions.
  • Independently managed and operated the coffee kiosk.
  • Operated coffee grinders and espresso machines.
  • Frequently lifted heavy food items and equipment that could weigh up to 50 pounds.
  • Maintained strict food handling, food safety and sanitation practices while prepping and working in the kitchen.

Cast Member

Walt Disney World Resort-Orlando, FL
Orlando, FL
05.2017 - 03.2018
  • Worked as a housekeeper for Disney World Resorts hotels.
  • Comprehensive knowledge of safety and hygiene practices and regulations for cleaning guests rooms
  • Adhere to safety and hygiene guidelines and OSHA standards. Wear appropriate gloves and other equipment to maintain sanitation and health safety.

Education

High school diploma -

San Benito High School
Hollister, CA
06-2012

Skills

  • Stocking
  • POS
  • Customer Service
  • Food service
  • Cashiering
  • Retail Sales

Certification

Driver's License

Timeline

Guest Advocate

Target-San Diego, CA
02.2023 - Current

Food Service Worker

San Diego Zoo Global-San Diego, CA
03.2018 - 05.2022

Cast Member

Walt Disney World Resort-Orlando, FL
05.2017 - 03.2018

High school diploma -

San Benito High School