Gary Rodriguez Jr
Denham Springs,LA
Summary
Dynamic professional with extensive experience in service center and terminal management. Skilled in problem-solving and resource optimization, contributing to improved customer satisfaction and team performance. Eager to leverage expertise to enhance operational efficiency and foster a collaborative work environment.
Overview
28
28
years of professional experience
Work History
Service Center Manager
TForce Freight
Baton Rouge, LA
07.2020 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team performance, providing training and mentorship to improve skills and productivity.
- Streamlined service processes, enhancing efficiency and reducing operational delays.
- Developed and implemented strategies to optimize resource allocation and workflow management.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Coordinated logistics and inventory management to support timely deliveries and customer satisfaction.
Terminal Manager
Southern Mail
San Antonio, TX
07.2019 - 07.2020
- Oversaw daily terminal operations, ensuring compliance with safety regulations and operational standards.
- Coordinated logistics and transportation schedules to optimize delivery efficiency and reduce delays.
- Managed inventory control processes, implementing improvements for accuracy in stock management.
- Trained and mentored staff on best practices in terminal operations and customer service excellence.
- Developed and implemented standard operating procedures to enhance workflow efficiency across teams.
- Analyzed operational data to identify trends and recommend strategic improvements for performance optimization.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
Installer
Hollywood Crawford Garage Door
San Antonio, TX
04.2019 - 07.2019
- Installed residential and commercial garage door systems according to safety standards.
- Collaborated with team members to troubleshoot installation issues effectively.
- Maintained tools and equipment, ensuring operational readiness and safety compliance.
- Conducted site assessments to determine appropriate installation methods and materials.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Installed complete systems at new residential and business construction sites.
Unemployed
Unemployed
San Antonio, TX
01.2019 - 04.2019
Terminal Manager
Estes Express Lines
San Antonio, TX
10.2013 - 01.2019
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Collaborated with 75 member team to create, modify and implement goals, procedures and policies.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Spearheaded initiatives to improve terminal security measures, protecting both personnel and assets from potential threats or incidents.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
Service Center Manager
UPS Freight
San Antonio, TX
08.1998 - 10.2013
- Developed and implemented strategies to optimize resource allocation and workflow management.
- Analyzed performance metrics to identify improvement opportunities and drive operational excellence.
- Fostered a collaborative work environment by promoting effective communication among team members.
- Led initiatives to enhance customer service quality, resulting in improved client retention rates.
- Promoted a positive work culture by fostering open communication channels among team members.
- Enhanced team performance by providing regular training and development opportunities.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
Education
No Degree - Fire Fighting 1 And 11
LSU Fire Academy
Baton Rouge, LA01-2009
High School Diploma -
Galliano High School
Galliano, LA05-1987
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Operational excellence
- Motivation
- Risk management
- Payroll
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
Timeline
Service Center Manager
TForce Freight
07.2020 - Current
Terminal Manager
Southern Mail
07.2019 - 07.2020
Installer
Hollywood Crawford Garage Door
04.2019 - 07.2019
Unemployed
Unemployed
01.2019 - 04.2019
Terminal Manager
Estes Express Lines
10.2013 - 01.2019
Service Center Manager
UPS Freight
08.1998 - 10.2013
No Degree - Fire Fighting 1 And 11
LSU Fire Academy
High School Diploma -
Galliano High School