Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Painting

Brunswick

Summary

Dynamic Service Center Manager at Epiroc with a proven track record in enhancing customer satisfaction and team performance. Skilled in operational excellence and staff training, I successfully streamlined processes, reducing wait times and fostering a positive work culture. Committed to safety and effective resource management, I drive profitability and collaboration across departments.


Overview

15
15
years of professional experience

Work History

Service Center Manager

Epiroc
11.2018 - Current
  • Promoted a positive work culture by fostering open communication channels among team members.
  • Improved customer satisfaction by implementing efficient service center processes and procedures.
  • Enhanced team performance by providing regular training and development opportunities.
  • Managed budgets and resources effectively, ensuring profitability of the service center.
  • Maintained a safe working environment by enforcing strict safety protocols and guidelines.
  • Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
  • Reduced wait times for customers through streamlining scheduling and staff allocation.
  • Developed strong relationships with vendors, negotiating favorable contracts for equipment and supplies.

Technical Support

Atlas Copco
04.2016 - 11.2018
  • Provided technical support and issue resolution to users via remote assistance platforms.
  • Improved customer satisfaction by providing timely and accurate technical support for various products.
  • Provided technical support during the integration of new technologies into existing networks.
  • Reduced downtime for users by providing effective remote technical support when needed.

Service Technician

Atlas Copco
10.2010 - 04.2016
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Education

High School Diploma -

Highland High School
Hinckley, OH
06-1997

Skills

  • Safety trained
  • Leadership trained
  • Staff training and development
  • Operational excellence
  • Motivation
  • Staff training
  • Staff supervision
  • Risk management
  • Workforce management
  • Service quality assurance
  • Budget analysis
  • Technology adoption
  • Financial sales
  • Teamwork
  • Positive attitude
  • Teamwork and collaboration
  • Customer service

Timeline

Service Center Manager

Epiroc
11.2018 - Current

Technical Support

Atlas Copco
04.2016 - 11.2018

Service Technician

Atlas Copco
10.2010 - 04.2016

High School Diploma -

Highland High School

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Randy Painting