Summary
Overview
Work History
Education
Skills
Timeline
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Gary Sargent

Springville,IN

Summary

Dynamic leader and problem-solver with extensive experience at Florida Marine Tech, adept in employee training and development, and customer service management. Excelled in streamlining operations and enhancing team collaboration, significantly boosting productivity and customer satisfaction. Renowned for a positive attitude and multitasking prowess, consistently achieving and surpassing goals.

Overview

30
30
years of professional experience

Work History

Service Manager

Florida Marine Tech
07.2010 - 12.2024
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Parts Manager

Florida Marine Tech
08.2006 - 11.2008
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Ordered parts for customers, repair shops, and service departments for use in Marine diesel equipment.

Mechanic

Florida Marine Tech
09.1994 - 08.2006
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Ordered repair parts quickly to prevent delays in projects and repair work.

Education

Automotive And Diesel Mechanic - Mechanical Repair

Lincoln Technical Institute
Indianapolis, IN
02.1976

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Goal-Oriented
  • Trustworthy and Honest
  • Quality Assurance
  • Documentation And Reporting
  • Outgoing and Energetic
  • Service Scheduling

Timeline

Service Manager

Florida Marine Tech
07.2010 - 12.2024

Parts Manager

Florida Marine Tech
08.2006 - 11.2008

Mechanic

Florida Marine Tech
09.1994 - 08.2006

Automotive And Diesel Mechanic - Mechanical Repair

Lincoln Technical Institute

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Gary Sargent