Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic
GARY SCHOEN

GARY SCHOEN

Account Manager
Highlands Ranch,CO

Summary

Greetings and happy New Year! I am an energetic sales rep with 20+ years of Inside Sales experience who is hungry and driven to succeed. I am excited to see what new career opportunities await in 2024.

Overview

38
38
years of professional experience

Work History

INSIDE SALES CHANNEL ACCOUNT MANAGER

Lumen Technologies
Denver, CO
10.2001 - 11.2023
  • Main point of contact for agents who are bidding, negotiating or strategizing new sale opportunities by vetting service locations, recommending applicable products and services, confirming Local Access and Port availability, negotiating pricing, and generating timely accurate service agreements.
  • Provide a thorough detailed project summary each week with the status of all current and upcoming projects that includes scope, timeline, latest completed job step, upcoming order waypoint, and anticipated completion due date. Responsible for remedying held order issues by collaborating with Engineering, Product and Service Delivery to present alternative solutions to ensure customer satisfaction.
  • Each week provide a comprehensive base analysis detailing committed and non-committed sales in 30-60-90-120 day increments along with credible forecasting, and strategies to win new business.
  • Recognized by management on numerous occasions for achieving monthly sales and revenue goals.

ACCOUNT MANAGER PREPAID CALLING

MCI Worldcom
Denver, CO
09.1998 - 10.2001
  • Responsible for deploying a variety prepaid calling card products and services at several large retail chains located throughout the Denver metro area.
  • Provide detailed monthly sales analysis, purchasing trends, and potential new areas of growth.
  • Maintained appropriate levels of inventory, organized product displays and brochures with the latest marketing and sale incentives.
  • Monitored industry trends and offered recommendations for changes in strategy accordingly to achieve monthly revenue goals.

TELEMARKETING PROJECT MANAGER

MCI Worldcom
Denver, CO
08.1994 - 09.1998
  • Managed the implementation of numerous outbound telemarketing campaigns directed at new and existing Small Business customers promoting the latest DSL, Local and Long Distance products and services.
  • Coached, developed and motivated team to achieve sales revenue objectives.
  • Maintained customer database integrity, ensuring accuracy of data entry and providing regular updates.
  • Organized weekly training sessions for agents to review products, services, and best practices.

SUPERVISOR SMALL BUSINESS CUSTOMER SERVICE

MCI Worldcom
Denver, CO
06.1991 - 08.1994
  • Responsible for assessing customer service staff activities to provide personnel with regular performance-related feedback
  • Guided employees in handling difficult or complex problems
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures
  • Researched and prepared reports required by management or governmental agencies.

SMALL BUSINESS ACCOUNT SUPPORT SPECIALIST

MCI Worldcom Communications
Denver, CO
05.1988 - 05.1991
  • Enhanced client satisfaction by addressing and resolving account-related issues promptly.
  • Increased revenue by identifying opportunities for upselling and cross-selling products to existing clients.
  • Provided exceptional customer service, consistently exceeding client expectations, and building long-lasting relationships while reducing churn.

ACCOUNT SUPPORT SPECIALIST

AT&T Communications
Basking Ridge, NJ
11.1985 - 05.1988
  • One of 12 members providing dedicated support towards the AT&T / State of New Jersey account in maintaining the vast complex Merlin PBX phone system in use at all State and Local government offices located throughout New Jersey.
  • Conducted regular account reviews, identifying areas for improvement, and implementing necessary changes to optimize performance.
  • Streamlined internal processes for better account management and improved customer experience.

Education

Bachelor of Science - Physical Education

West Virginia University
May 1985

High School Diploma - undefined

North Brunswick Township High School
May 1981

Skills

  • Skills & Background
  • Extensive knowledge with all Voice, Data, Cloud, CPE and Private Line related products and services such as DIA, IPVPN, HVOIP, SIP, ISDN, Wavelength and Metro Ethernet
  • Strive to keep pace with latest Security and fraud mitigation products, applications and software such as SDWAN, DDOS and SASE
  • Considerable experience related to Local Access such as provider options, fiber and ethernet availability, connection types, cross-connects and quoting
  • Extensive familiarity in all aspects of the sales cycle from designing, qualifying, pricing, capital expense, profit thresholds and contract generation
  • Skilled at building and maintaining strong working relationships with coworkers and customers
  • Excellent MS Office and Salesforce skills Proven ability to create customized funnel queries and variety of base management related reports
  • Strong written and verbal communication skills

Affiliations

Interior and Exterior restoration projects. Family genealogy. Member of Jefferson County Aero-Modelers club. Advocate for clean ocean movement (4oceans.com)

Interests

Enjoy all outdoor activities especially at elevation

Live music events

Family genealogy

Home restoration projects

Member of Jefferson County Aero Modelers club

Advocate for clean ocean movement (4oceanscom)

Timeline

INSIDE SALES CHANNEL ACCOUNT MANAGER

Lumen Technologies
10.2001 - 11.2023

ACCOUNT MANAGER PREPAID CALLING

MCI Worldcom
09.1998 - 10.2001

TELEMARKETING PROJECT MANAGER

MCI Worldcom
08.1994 - 09.1998

SUPERVISOR SMALL BUSINESS CUSTOMER SERVICE

MCI Worldcom
06.1991 - 08.1994

SMALL BUSINESS ACCOUNT SUPPORT SPECIALIST

MCI Worldcom Communications
05.1988 - 05.1991

ACCOUNT SUPPORT SPECIALIST

AT&T Communications
11.1985 - 05.1988

Bachelor of Science - Physical Education

West Virginia University

High School Diploma - undefined

North Brunswick Township High School

Similar Profiles

CREATE PROFILE
GARY SCHOENAccount Manager