Gary Singh
Tukwila,Washington
Summary
Highly-motivated employee with a desire to take on new challenges. Tech-Savvy with a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Identity and Access Management Specialist
Providence
Renton, WA
02.2021 - 02.2023
- Perform over 250 cases of successful troubleshooting of issues for current desktop operating systems, Active Directory, Exchange, and file permissions monthly
- Operate under strict guidelines to provide proper access to enterprise apps and data communication systems for every caregiver
- Create and utilize support documentation, knowledge articles, and user guides in fulfillment of requests and to resolve incidents
- Provide customer support and tier 1 support for end user community of over 10,000 caregivers
IT Specialist/Field Technician
YWCA
Seattle, WA
04.2020 - 12.2020
- Provide technical support to customers over email, phone, and in person for over 200 employees
- Work on Windows 10 Migration on all company computers
- Work with System Administrators to improve client usage and suggest improvements to enhance experience
- Travel to client locations and setup workstations for new hires and assist in I.T related issues
Product Support Specialist
Avalara
Seattle, WA
12.2019 - 03.2020
- Confer with customers to identify problems, replicate them, and troubleshoot for root cause
- Work with development team in performance analysis
- Work in team setting to fix product issues, resulting in resolving 20 tickets daily
Desktop Technician Intern
Boeing Employee Credit Union – BECU
Tukwila, WA
01.2019 - 07.2019
- Troubleshoot and maintain over 300 computers to ensure all members can access data and networks
- Confirm device functionality of company computers to allow maximum efficiency and performance for members
- Maintain networks and technological structure of company consisted of over 1,000,000 members
- Design and implement efficient systems to deploy over 500 devices to maintain daily operations
- Assist in visual and audio setup for upper management conference meetings, providing complementary support for technology usage
- Record asset delivery and inventory, ensuring over 300 units storage and delivery
Education
Information Technology -
University of Washington
07.2019
Associates Degree - Science (AS
03.2015
Skills
- CompTIA A
- Rack and Stack
- Active Directory
- BIOS Setup
- Network Cabling
- Server Install
- Audio/Visual Support
- Imaging OS
- Hardware and Software Troubleshoot
- Multi Device Troubleshoot
Languages
Timeline
Identity and Access Management Specialist
Providence
02.2021 - 02.2023
IT Specialist/Field Technician
YWCA
04.2020 - 12.2020
Product Support Specialist
Avalara
12.2019 - 03.2020
Desktop Technician Intern
Boeing Employee Credit Union – BECU
01.2019 - 07.2019
Information Technology -
University of Washington
Associates Degree - Science (AS
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