Open To Work
Gary Skores Jr.
Pingree Grove,IL
Summary
Results-driven Operations Leader with expertise in employee development and organizational efficiency. Led change initiatives and collaborated with senior leadership to achieve strategic goals. Skilled in facility management, human resources, cost reduction, and service enhancement, while ensuring safety compliance. Demonstrated success in project management and team leadership, implementing strategies that enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Director of Facilities and Office Management
Actors’ Equity Association
Chicago, USA
08.2021 - 03.2026
- Strategic facilities and operations leader with extensive experience driving operational excellence across complex, multi-functional environments.
- Established and scaled a Facilities Department across four national locations, standardizing operations and processes.
- Led end-to-end construction and build-out of a new office in the Orlando area, ensuring timely and cost-effective project delivery.
- Developed and implemented Emergency Action Plans for offices in California, Florida, Illinois, and New York, ensuring compliance and employee safety.
- Directed the installation of CO₂ monitoring systems across all office locations, including the implementation of remote monitoring and troubleshooting capabilities.
- Designed and implemented a company-wide document retention policy to support compliance and operational efficiency.
- Developed and managed facility-specific budgets, incorporating capital planning strategies to enhance performance and meet stakeholder needs.
- Developed and implemented safety protocols for staff and visitors, enhancing workplace safety standards.
- Implemented energy-efficient systems to reduce operational costs in facilities.
- Led training sessions for staff on facility management best practices.
- Developed, implemented, and monitored facility maintenance plans to ensure proper upkeep of buildings and grounds.
- Analyzed data from monthly walkthroughs by facility managers to identify maintenance needs and improve operational efficiency.
- Identified potential cost savings opportunities through improved operational processes within the Facilities Department.
- Oversaw the installation, repair, and maintenance of building systems such as HVAC, electrical, plumbing, carpentry, roof, and other equipment.
- Managed inventory control processes for supplies and equipment used in facility operations.
- Negotiated favorable pricing agreements with vendors supplying products needed by Facilities Management personnel.
- Conducted regular inspections of building interiors and exteriors to identify potential safety hazards or maintenance issues requiring attention.
- Coordinated with vendors to schedule timely delivery of materials and services related to facility operations.
- Worked closely with IT staff members on infrastructure upgrades designed to improve overall system performance.
- Organized meetings between department heads to discuss upcoming events that require additional resources from Facilities Management staff.
- Ensured compliance with safety regulations in all areas of the facility.
- Scheduled preventive maintenance visits by outside contractors for periodic servicing of equipment such as HVAC units or elevators.
- Evaluated bids submitted by contractors offering services related to construction or remodeling projects at organization sites.
- Responded to space rental inquiries from phone, web or walk-in customers.
- Set specific goals and deadlines for the department to enhance productivity.
- Participated in architectural and engineering planning and design.
National HR Director
Actors’ Equity Association
Chicago, USA
08.2017 - 08.2021
- Directed HR operations for a national organization, leading a team of HR Managers and the Learning and Development function across four offices.
- Oversaw employee relations, training, recruitment, compensation, performance management, benefits, and compliance programs to align HR practices with organizational objectives.
- Oversaw employee benefits administration, ensuring compliance, managing enrollment, vendor performance, budgeting, cost optimization, reporting, and employee education.
- Partnered with executive leadership to ensure adherence to local, state, and federal regulations while driving organizational effectiveness, including leading a major restructuring of long-standing processes.
- Negotiated union contracts nationwide, strengthening employee relations and organizational alignment.
- Redesigned and implemented a comprehensive employee handbook to ensure policy clarity and compliance.
- Developed and launched a structured employee onboarding program to enhance new hire integration and engagement.
- Established the organization’s first Learning and Development function to support employee growth and capability building.
- Led a company-wide harassment prevention training initiative across all office locations to promote a safe and compliant workplace.
- Managed employee relations by addressing concerns and facilitating conflict resolution processes.
- Implemented performance management systems, enhancing staff evaluation processes to support organizational effectiveness.
- Collaborated with leadership to align HR practices with organizational goals and mission.
- Provided guidance to managers on implementing disciplinary actions in accordance with company policies.
- Investigated incidents of workplace harassment or discrimination complaints.
- Drafted job descriptions and prepared job postings for open positions.
- Implemented strategies aimed at improving employee retention rates.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Managed sensitive employee and company information, ensuring strict confidentiality and discretion at all times.
- Investigated workplace issues with professionalism and sensitivity, and detailed incidents in reports to senior executives.
- Attended conferences, workshops, and special events to recruit qualified candidates for the company.
Human Resources Manager
Actors’ Equity Association
Chicago, USA
09.2012 - 08.2017
- Managed full-spectrum HR functions including employee relations, training and development, recruitment, compensation, performance management, and workforce planning.
- Partnered with regional and senior leadership to provide strategic HR guidance, ensure compliance with company policies, and support organizational goals.
- Led process improvements and change initiatives, including the implementation of HR systems such as ADP Workforce Now, while driving culture and operational effectiveness.
- Administered compensation and benefits programs, enhancing employee satisfaction and retention.
- Successfully participated in negotiating multiple local union contracts, strengthening labor relations, and ensuring favorable outcomes.
- Led the nationwide implementation of ADP Workforce Now for a workforce of 250 employees.
- Reduced employee turnover by 50% through strategic culture transformation initiatives.
- Designed and implemented a standardized performance evaluation process across a national organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Developed hiring and recruitment policies to drive a transparent and fair hiring process for selecting candidates based on merit and relevance to the job.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each team member.
Customer Service Manager
Career Education Corporation
Schaumburg, USA
03.2006 - 05.2012
- Recruited to establish and launch a new department, collaborating closely with senior management to design and implement HR policies, procedures, and recruitment strategies.
- Developed and executed comprehensive employee orientation, training, and incentive programs.
- Led and managed a team of 15 Customer Service Representatives while overseeing Workforce Management (WFM) for a department of over 50 employees.
- Directed performance development initiatives to enhance team productivity and overall departmental success.
- Defined roles and created comprehensive job descriptions for the Advertising Call Center department to ensure clarity and alignment with business goals.
- Investigated sensitive customer service complaints, ensuring prompt resolution and enhancing customer satisfaction.
- Delivered continuous training to associates, improving performance and strengthening customer relations skills.
- Developed and implemented training programs for both new hires and existing staff to ensure continuous development and performance improvement.
- Managed all recruiting efforts, including screening, selection, and orientation, leveraging internal resources, external agencies, social media, and partnerships with local colleges.
- Provided advertising teams with actionable statistical data and feedback, driving increased response rates for targeted advertising campaigns.
- Supported business partners and senior leaders in succession planning, performance calibration, and leadership development initiatives.
- Designed and implemented departmental processes and services to align with the strategic direction set by senior management.
- Identified and capitalized on opportunities for continuous improvement at the individual, departmental, and organizational levels.
- Mentored employees for career development, fostering internal growth and retention.
- Led investigations into harassment, policy violations, and other departmental claims, ensuring a fair and compliant work environment.
Education
Master of Business Administration - Human Resources Management
Keller Graduate School of Management
Addison, IL08-2016
Bachelor of Science - Human Resources Management
Purdue University
Hammond, IN05-1999
Skills
- Facilities management
- Human resources management
- Project management
- Budget management
- Vendor negotiation
- Risk management
- Compliance regulations
- Operational efficiency
- Strategic planning
- Emergency preparedness
- Process improvement
- Team leadership
References
Available upon request.
Affiliations
Active Member of IFMA Chicago Chapter Professional Development Committee
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$130000/yr - $200000/yrTimeline
Director of Facilities and Office Management
Actors’ Equity Association
08.2021 - 03.2026
National HR Director
Actors’ Equity Association
08.2017 - 08.2021
Human Resources Manager
Actors’ Equity Association
09.2012 - 08.2017
Customer Service Manager
Career Education Corporation
03.2006 - 05.2012
Master of Business Administration - Human Resources Management
Keller Graduate School of Management
Bachelor of Science - Human Resources Management
Purdue University