Gary Smock
Millington,TN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
33
33
years of professional experience
Work History
Service Technician
Walmart
Millington, TN
03.2009 - Current
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Consulted with customers to assess service requirements and produce accurate orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Machine Operator
Dart
Urbana, IL
02.2012 - 08.2020
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery, lathes and grinders.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Machine Operator
Rantoul Products
Rantoul, IL
03.1992 - 01.2012
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery, lathes and grinders.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Complied with company and OSHA safety rules and regulations.
- Kept detailed production records and identified hold-ups.
- Operated machining equipment safely with team of operators.
Education
Associate of Science - Computer Science
Parkland College
Champaign, IL02.1994
High School Diploma -
Gibson City High School
Gibson City, IL05.1976
Skills
- Hand tool knowledge
- Preventive and Reparative Maintenance
- Power Tool Proficiency
- Electrical Installation and Repair
- Troubleshooting and Diagnostics
- Mechanical Aptitude
- Testing and evaluation
- Diagnostics skill
gardening
I like to be outside growing plants and veggies.
Timeline
Machine Operator
Dart
02.2012 - 08.2020
Service Technician
Walmart
03.2009 - Current
Machine Operator
Rantoul Products
03.1992 - 01.2012
Associate of Science - Computer Science
Parkland College
High School Diploma -
Gibson City High School
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