Gary Sowell
Austin,Texas
Summary
Leverage consultative sales expertise and relationship management to excel in team-oriented environments. Over 10 years of experience in account management and business development, driving customer retention and delivering exceptional service. Deeply passionate about sports and committed to understanding client needs for tailored solutions.
Overview
13
13
years of professional experience
Work History
Experience Manager
Santa Rita Ranch
Austin, TX
03.2024 - Current
- Delivered exceptional customer experiences through proactive relationship management, ensuring client satisfaction and loyalty.
- Managed relationships with builder partners, sales teams, real estate professionals, and community stakeholders to enhance collaboration and drive project success.
- Facilitated onboarding sessions for new employees to ensure smooth integration into company culture.
- Coordinated presentations and community events to support sales initiatives and engage stakeholders effectively.
- Analyzed sales activity and reporting data to support operational decision-making.
Community Consultant
Santa Rita Ranch
Austin, TX
01.2024 - 02.2024
- Guided prospective residents in exploring community offerings and builder opportunities to facilitate informed decisions.
- Facilitated community engagement events to strengthen resident relationships.
- Coordinated outreach efforts to promote local programs and services.
- Built rapport with clients to recommend personalized solutions that addressed their specific needs.
- Developed educational materials for residents on community resources.
Account Executive
brightwheel
Austin, TX
08.2023 - 01.2024
- Developed new business opportunities through targeted consultative outreach.
- Managed outbound sales efforts to build and strengthen client relationships.
- Maintained high levels of customer engagement to enhance retention.
Recruiting Consultant
Stivers
05.2022 - 10.2023
- Developed partnerships with clients to understand hiring needs and deliver tailored recruitment solutions.
- Managed client accounts and recruitment pipelines to ensure timely placement of candidates.
- Supported customer retention by fostering relationships that contributed to ongoing business growth.
Account Manager
Life Time Inc.
02.2019 - 06.2022
- Managed client relationships to enhance customer satisfaction and retention.
- Established long-term customer relationships to enhance retention efforts.
- Developed tailored solutions to meet diverse client needs and preferences.
- Facilitated sales growth through tailored consultative services.
- Collaborated with cross-functional teams to streamline service delivery processes.
Member Services Supervisor
Life Time Inc.
Orland Park, IL
04.2014 - 07.2020
- Supervised front-line service operations, enhancing team effectiveness and service quality.
- Managed member inquiries through various communication channels.
- Trained staff on customer service best practices and membership processes.
- Resolved customer concerns, fostering loyalty and satisfaction among clients.
- Developed engagement programs to enhance member satisfaction and retention.
Member Services Associate
Life Time Inc.
12.2012 - 04.2014
- Provided customer service support to enhance member satisfaction and foster strong relationships.
- Assisted members with inquiries and account management.
- Processed membership transactions and updates efficiently.
- Coordinated member events and activities to enhance engagement.
Education
Accounting -
Illinois State University
Normal, ILBusiness -
Moraine Valley Community College
Skills
- Account Management
- Business Development
- Customer Retention
- Team & Territory Sales
- Consultative Selling
- CRM & Sales Reporting
- Stakeholder Engagement
- Project Management
- Cross-Functional Collaboration
- Presentation & Communication Skills
- Relationship Building
- Client Relations
Additional Information
Strong passion for sports and relationship-focused sales, Experienced in fast-paced, customer-facing environments, Skilled in communication, presentations, and client engagement, Proficient in CRM systems, Microsoft Office, and sales reporting tools
Timeline
Experience Manager
Santa Rita Ranch
03.2024 - Current
Community Consultant
Santa Rita Ranch
01.2024 - 02.2024
Account Executive
brightwheel
08.2023 - 01.2024
Recruiting Consultant
Stivers
05.2022 - 10.2023
Account Manager
Life Time Inc.
02.2019 - 06.2022
Member Services Supervisor
Life Time Inc.
04.2014 - 07.2020
Member Services Associate
Life Time Inc.
12.2012 - 04.2014
Accounting -
Illinois State University
Business -
Moraine Valley Community College