Summary
Overview
Work History
Education
Skills
Timeline
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Gary Stevens

Clyde,MI

Summary

Goal-oriented Customer Account Manager takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Customer Account Manager

Aarons Sale And Lease
Fort Gratiot, Michigan
02.2018 - Current
    • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
    • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
    • Evaluated customers' potential needs to make appropriate recommendations.
    • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
    • Secured on-time payments and collected on delinquent accounts.
    • Achieved performance goals on consistent basis.
    • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Product Technician

Aaron's Sales And Lease
Fort Gratiot, Michigan
11.2005 - 02.2017
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Loaded truck and properly secured items to prevent damage for deliveries.
    • Created and submitted delivery and DOT logs.
    • Inspected load security and checked for damages.

Education

High School Diploma -

Port Huron High School
Port Huron, MI
06.2001

Skills

  • Reviewing Renewals
  • Lean Manufacturing
  • Lease Renewals
  • Past Due Balance Management
  • Call Volume Analysis
  • Retail Inventory
  • Maintaining Clean Work Areas
  • Heavy Lifting
  • Traffic Laws and Regulations
  • Ability to Lift 50 Pounds
  • Jobsite Safety
  • Grounds Maintenance

Timeline

Customer Account Manager

Aarons Sale And Lease
02.2018 - Current

Product Technician

Aaron's Sales And Lease
11.2005 - 02.2017

High School Diploma -

Port Huron High School

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Gary Stevens