Gary Thompson
Keizer,OR
Summary
Experienced customer service professional with a creative and productive approach to delivering exceptional customer experiences. Known for positivity, dependability, and effective communication. Excel as a team player with a proven track record in building, managing, and retaining customer relationships. Skilled in understanding, anticipating, and responding to customer needs for efficient problem-solving. Strong background in assisting technicians and customers in troubleshooting and repairing appliances. Proficient in processing and scrutinizing warranty claims to ensure prompt customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Counter Sales Representative
Napa Auto Parts
Tualatin, OR
05.2024 - Current
- Company Overview: NAPA Auto Parts is a trusted source for automotive parts, accessories & know-how for your car, truck or SUV.
- Ensured timely completion of parts deliveries to local businesses.
- Ensured a well-organized and consistently stocked sales floor.
- Facilitated correct selection and procurement of necessary components for clientele.
Customer Service Representative
Wolfer’s Home Services
Wilsonville, OR
07.2023 - 04.2024
- Company Overview: Wolfer’s Home Services specializes in installation and repair of heating and cooling systems, indoor air quality systems and sheet metal fabrication. Wolfer’s technicians service both residential and commercial customers.
- Directed calls to relevant departments seamlessly.
- Coordinated lead appointments, capturing precise and complete details for dispatch support.
- Prospected leads by reaching out to past and current customers.
Service Technician
Westland Sales
Clackamas, OR
07.2022 - 07.2023
- Westland Sales located in Clackamas, Oregon, offers energy efficient appliances for small spaces.
- Resolved customer technical issues through comprehensive troubleshooting.
- Performed technical repairs and maintenance on customer machines.
Warranty Underwriter
Westland Sales
Clackamas, OR
04.2022 - 07.2023
- Company Overview: Westland Sales supplies energy efficient, compact, and built-in appliances for use in small-space applications. Westland Sales is Headquartered in Clackamas, Oregon.
- Provided precise warranty information to both customers and service centers.
- Received incoming labor claims by customers and service centers, and audited their invoices for accuracy and completeness, ensuring payment and repairs were correct.
- Ensured appliances were functioning properly post-repair.
Security Guard – Multiple On-Site Locations
Securitas
Vancouver, WA
08.2019 - 03.2021
- Company Overview: Securitas is the most locally-focused security company in the country. Our 80,000+ employees help organizations of all sizes achieve superior security programs and results.
- Monitored access points and conducted routine patrols across various locations to uphold safety standards.
- Enforced face mask regulations at hospitals and financial institutions following OHA guidelines during early COVID-19.
Asset Protection Customer Host
Walmart
Portland, OR
08.2017 - 08.2019
- Company Overview: Walmart brings value and convenience to millions of customers in both the US and internationally within 19 countries across the globe. Walmart is known for creating market innovations which has elevated the shopping experience, adding convenience to its customer experience, and making deeper connections within its customer base.
- Monitored entry and exit points to deter theft using vigilance and detailed reviews.
- Delivered exceptional service by fostering positive interactions with customers.
Meat and Produce Associate
Walmart
Portland, OR
05.2012 - 10.2015
- Company Overview: Walmart brings value and convenience to millions of customers in both the US and internationally within 19 countries across the globe. Walmart is known for creating market innovations which has elevated the shopping experience, adding convenience to its customer experience, and making deeper connections within its customer base.
- Ensured food safety by adhering to 'first in first out' guidelines.
- Directed day-to-day operations during Manager's absence.
- Ensured cleanliness and order through consistent inventory management.
Overnight Stocker
Walmart
Portland, OR
09.2009 - 05.2012
- Company Overview: Walmart brings value and convenience to millions of customers in both the US and internationally within 19 countries across the globe. Walmart is known for creating market innovations which has elevated the shopping experience, adding convenience to its customer experience, and making deeper connections within its customer base.
- Processed freight efficiently while managing excess stock in the backroom.
- Created eye-catching product arrangements to boost sales and improve store aesthetics.
Education
High School Diploma -
John Marshall High School
Portland, OR01.2001
Skills
- Customer Service ~ Excellent Speaking & Written Communicator ~ Leadership ~ Data Entry ~ Team Player Customer Relations ~ Accumatica ~ Microsoft Office Suite ~ Google Suite ~ Microsoft Outlook ~ Research ~ Account Management ~ ~ Invoice & Inventory Auditing ~ Oracle MICROS ~ ServiceTitan
Certification
- Dragon Boat Race volunteer 2023
- Oregon DPSST Unarmed Security Certification 2017
Timeline
Counter Sales Representative
Napa Auto Parts
05.2024 - Current
Customer Service Representative
Wolfer’s Home Services
07.2023 - 04.2024
Service Technician
Westland Sales
07.2022 - 07.2023
Warranty Underwriter
Westland Sales
04.2022 - 07.2023
Security Guard – Multiple On-Site Locations
Securitas
08.2019 - 03.2021
Asset Protection Customer Host
Walmart
08.2017 - 08.2019
Meat and Produce Associate
Walmart
05.2012 - 10.2015
Overnight Stocker
Walmart
09.2009 - 05.2012
High School Diploma -
John Marshall High School