Gary Wilson
Brentwood,CA
Summary
Service Manager offering over 25 years in the automotive business. Looking to successfully establish and maintain a great working environment with my customers and my service team. Maintain high-quality service repairs, exceeding monthly goals and building a strong team as a leader.
Overview
29
29
years of professional experience
Work History
Service Manager
Team Chevrolet, Cadillac, Mazda
Vallejo, CA
03.2020 - Current
- Collaborated with customers to identify and address service needs, enhancing overall customer satisfaction.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance using key metrics to ensure alignment with service quality standards.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Cultivated relationships with original equipment manufacturers, strengthening service partnerships and improving service delivery.
- Built a strong service advisor and technician team through effective recruitment and training.
Service Manager
Autonation Toyota of Hayward
Hayward, CA
01.2019 - 03.2020
Service Manager
Autonation BMW of Mt. View
Mt. View, CA
06.2017 - 03.2020
Service Advisor
Autonation BMW of MT. View
Mt. View, CA
05.2005 - 06.2017
Service Advisor
Tracy Chevrolet
Tracy, CA
02.2003 - 05.2005
Porter, Lube Tech, Line Tech
Hayward Pontiac, Buick GMC
Hayward, CA
11.1997 - 02.2003
Education
Automotive Cert - Automotive
Universal Technical Institute of Arizona Inc
Avondale, AZ11.1997
Skills
- Estimating and Quoting
- Inventory Management
- Budget Control
- Performance Evaluations
- Conflict Resolution
- Relationship Building
- Customer Service
- New Employee Hiring
- Policy and Procedure Enforcement
- Service Quality Management
- Goal Setting
Timeline
Service Manager
Team Chevrolet, Cadillac, Mazda
03.2020 - Current
Service Manager
Autonation Toyota of Hayward
01.2019 - 03.2020
Service Manager
Autonation BMW of Mt. View
06.2017 - 03.2020
Service Advisor
Autonation BMW of MT. View
05.2005 - 06.2017
Service Advisor
Tracy Chevrolet
02.2003 - 05.2005
Porter, Lube Tech, Line Tech
Hayward Pontiac, Buick GMC
11.1997 - 02.2003
Automotive Cert - Automotive
Universal Technical Institute of Arizona Inc