Gary Zeitlin
Maple Shade,New Jersey
Summary
Results-driven Multi-Unit Manager with a strong focus on conflict resolution, client relationship management, and operational oversight. Committed to enhancing performance metrics and ensuring customer satisfaction across multiple locations.
Overview
1
1
Language
12
12
years of professional experience
Work History
Muti Unit Manager
H & R Block Tax Services
Mount Holly, New Jersey
12.2014 - Current
- Monitored performance metrics to identify and implement operational enhancements.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Established strong client relationships to enhance loyalty and retention.
- Investigated customer complaints to address product quality and service issues, improving customer satisfaction.
- Resolved conflicts among customers, vendors, and team members, fostering positive relationships and satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Burklington City High
Burlington, NJ06-1982
Skills
- Performance metrics
- Performance monitoring
- Operational oversight
- Workforce management
- Client management
- Conflict resolution
- Customer service
Languages
Sign language
Professional
Accomplishments
- Henry Block Excellence in service Award
Timeline
Muti Unit Manager
H & R Block Tax Services
12.2014 - Current
High School Diploma -
Burklington City High