Personable and dedicated, with extensive experience in the sales industry and a passion for the craft. Enthusiastic about being a team player, and self-motivated to knock out accomplishments solo. Positive, can-do attitude, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, and results-oriented with a demonstrated drive for building and retaining customer relationships, cultivating partnerships, and growing the business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
GameStop
Conroe, Magnolia, The Woodlands, Bryan , TX
06.2013 - Current
Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Monitored daily operations of multiple locations including scheduling shifts for staff members.
Recruited and trained new employees to meet job requirements.
Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
Oversaw training programs designed to educate staff on proper cash handling procedures.
Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
Oversaw total sales operations for each individual location, as well as lead the team on top selling procedures to ensure our stores not only meet quarterly and yearly sales plans but also to keep our operating and contribution profit well above company plan.
Machine Operator/Floor Hand
Houston Metal Cutting
Houston, TX
05.2010 - 05.2011
Received orders from supervisor regarding types of pallet construction required for specific products.
Warehouse Forklift Operator
Received and refilled saws for machines on a timely basis, as well as restocked them with active coolant to keep cuts accurate and to keep orders on schedule for shipment.
I cleaned the shop floor to keep safety standards in check, to prevent workplace injury or accidents.
Minor CnC knowledge
Familiar with Carbon, W-2, 1040, and Aluminum alloys.
Education
High School Diploma -
Morton Ranch High School
Katy, TX
05-2011
Some College (No Degree) - English Degree with Minor in Business
University of Houston
Houston, TX
Some College (No Degree) - Arts And Technology
The University of Texas At Dallas
Richardson, TX
Skills
Customer service
Cost control
Staff scheduling
Cash handling
Sales promotions
Sales administration
Marketing
Recruiting
Interview/Mediation
Inventory control
Networking for cross-promotions with local businesses
Performance metrics
Presenting overall business performance to executives
Multi-Unit Oversight
Online Sales/Shipping Orders to customers
Accomplishments
Ran and operated 5 individual stores with them ranking in the top 15% of 2500 total US branches year after year.
Rapid growth from entry level employee to higher manager in first 3 years with company
Store volumes range from $900,000 in sales annually to the high range 1.6 Million
Certification
Certified in Coupa for company expense reporting
Gamestop Store "Prestiege" certified for maintaining high customer retention rates over 3 straight quarters.
Timeline
Multi-Unit Manager
GameStop
06.2013 - Current
Machine Operator/Floor Hand
Houston Metal Cutting
05.2010 - 05.2011
High School Diploma -
Morton Ranch High School
Some College (No Degree) - English Degree with Minor in Business