Summary
Overview
Work History
Education
Skills
Languages
Projects
Websites
WEBSITES, PORTFOLIOS, PROFILES
Timeline
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Gaspar Ibarra

San Antonio

Summary

A highly motivated professional with a strong work ethic, and a desire to make a positive impact in any professional environment. I bring a wide range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience.

Overview

8
8
years of professional experience

Work History

Bank Customer Service Representative

USAA
San Antonio
04.2025 - Current
  • Assisted customers with account inquiries and transaction requests.
  • Educated clients on banking products and services available.
  • Resolved customer complaints and provided effective solutions.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.

Delivery Driver

H.E.B.
05.2023 - Current
  • Utilizes exceptional customer service skills to assist in customer needs via telephone and face to face operations.
  • Educates customers in utilizing and understanding digital application tools to better customer experience.
  • Exceeds sales and efficiency metric goals while multitasking in a high-pace environment.

Cashier

H.E.B.
08.2021 - 05.2023
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applies active listening and effective communication techniques to address and resolve customer complaints and escalations.
  • Provide outstanding customer service by demonstrating empathy, active listening, and professionalism.

Youth Leader

Northside ISD
08.2019 - 12.2022
  • Utilize time management skills to properly coordinate a child’s needs and schedule commitments.
  • Create a positive environment while caring for multiple children with ages ranging from 1-5.
  • Document and clearly communicated daily activity reports to all parties based.

Guest Experience Specialist

Santikos Entertainment
10.2017 - 03.2020
  • Embrace continuous improvement and development through coaching and collaboration with manager and team members.
  • Collaborate with team members from multiple departments to ensure proper coverage is maintained throughout the store.

Education

Bachelor of Science - Kinesiology

University of Texas At San Antonio
San Antonio, TX
05.2023

Associate of Arts - Business Administration And Management

Northwest Vista College
San Antonio, TX
05.2020

Skills

  • Bilingual
  • Professionalism
  • Problem solving
  • Multi-tasking
  • Active listening
  • Effective communicator
  • empath
  • Ability to work autonomously
  • Digital application tools
  • Forward-thinking strategies
  • Time management

Languages

Spanish, Native or Bilingual

Projects

Vacation Bible School Leader - Leading and supervising a group of 18 to 25 kids during recreation, snack, and academic enrichment time. It was my duty to ensure the safety of each individual student while following a specific time schedule., Kinetic Kids Instructor - Provided one-on-one volunteer placement at programs so that kids with disabilities can safely and successfully participate in age-appropriate recreational and sports activities like their typically developing peers., Texas Music Educators Association Student Volunteer - Worked closely with a team of student volunteers to ensure and monitor the safety of all guests. Assisted questions and concerns from customers and offered solutions within the given time frames., Youth Basketball Assistant Coach - Motivated and taught young athletes basketball fundamentals through teams' performance and encouraging team spirit within players.

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/gaspar-ibarra-3257a424a

Timeline

Bank Customer Service Representative

USAA
04.2025 - Current

Delivery Driver

H.E.B.
05.2023 - Current

Cashier

H.E.B.
08.2021 - 05.2023

Youth Leader

Northside ISD
08.2019 - 12.2022

Guest Experience Specialist

Santikos Entertainment
10.2017 - 03.2020

Bachelor of Science - Kinesiology

University of Texas At San Antonio

Associate of Arts - Business Administration And Management

Northwest Vista College
Gaspar Ibarra