Gaston Flippen
Retail
Hurst,TX
Summary
Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Manager
Bed Bath & Beyond
Southlake, TX
04.2010 - 07.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Receiving Associate
Kohls Department Store
Richland Hills, TX
04.2010 - 01.2011
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
Dairy Clerk
Kroger
Euless, Texas
10.2008 - 04.2010
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Inspected equipment and notified appropriate department or store manager of items needing repair.
Education
High School Diploma -
08.1999 - 05.2002
Skills
Training and mentoring
Promotions and specials
Shrink reduction
Team Building
Store presentation
Sales processes
Coaching and mentoring
Direct sales
Timeline
Retail Sales Manager - Bed Bath & Beyond
04.2010 - 07.2023
Receiving Associate - Kohls Department Store
04.2010 - 01.2011
Dairy Clerk - Kroger
10.2008 - 04.2010
KEYS Learning Center - High School Diploma,
08.1999 - 05.2002