Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GASTON MCKENZIE

Lutz,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
24
years of professional experience

Work History

Ride Share Driver

Uber, Lyft
04.2019 - Current
  • Built rapport with passengers through engaging conversations, fostering sense of trust and reliability in service delivery.
  • Pointed out landmarks and other points of interest to passengers.
  • Delivered passengers to destinations safely and on time.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Developed deep knowledge of local routes and area destinations.
  • Followed company guidelines and policies when interacting with passengers.
  • Maintained excellent condition of vehicles through cleaning and repairing.
  • Remained calm and poised in emergent situations.

Customer Service Representative

British Airways
04.2004 - 04.2019
    • Provided primary customer support to external customers.
    • Assisted customers in navigating a busy international airport, purchase and reissue tickets and improving overall user experience.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Architectural Designer

Self-employed
03.2000 - 04.2004
  • Attended team meetings to resolve technical and project issues and review project schedules.
  • Developed comprehensive construction documents to ensure accurate execution of architectural concepts during building process.
  • Spearheaded successful project proposals by creating visually compelling presentations showcasing design concepts and feasibility studies.
  • Worked closely with multi-disciplinary team to design residential and commercial projects in Jamaica.

Education

Bachelor of Arts - Architecture

Southbank University
London England
07.1980

Skills

  • Sales expertise
  • Calm Under Pressure
  • Customer Relations
  • Service Announcements
  • Gate Control
  • Boarding Documentation
  • Passenger Check in assistance
  • Customer Relations

Languages

French
Limited Working
Spanish
Elementary
English
Full Professional

Timeline

Ride Share Driver

Uber, Lyft
04.2019 - Current

Customer Service Representative

British Airways
04.2004 - 04.2019

Architectural Designer

Self-employed
03.2000 - 04.2004

Bachelor of Arts - Architecture

Southbank University

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GASTON MCKENZIE