Nathaniel G. Frey
Springfield,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
year of post-secondary education
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- EPA Section 609 Technician Certification - U.S. Environmental Protection Agency.
Skills
- Customer service
- Critical thinking
- Brazing and soldering
- EPA certifications
- Technical troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate of Technical Studies - HVAC/R
Ozarks Technical Community College
08.2024 - 05.2025
Customer Service Representative
A&M Pizza LLC. Dba Dominos
10.2021 - Current
High School Diploma -
Central High School
Work History
Customer Service Representative
A&M Pizza LLC. Dba Dominos
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate of Technical Studies - HVAC/R
Ozarks Technical Community College
Springfield, MO 08.2024 - 05.2025
High School Diploma -
Central High School
Springfield, MO05-2023
Languages
English
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