Gauri Karhade
Frisco,TX
Summary
Dedicated and results-driven event and sales coordinator with a proven track record in optimizing hotel reservations and enhancing guest experiences. Passionate about delivering exceptional service and creating memorable events. Seeking a Sales Coordinator role to utilize my strong organizational skills and financial acumen to foster client relationships and contribute to the success of the team.
Overview
3
3
years of professional experience
Work History
Event Coordinator
JW Marriott Dallas Arts District
Dallas, TX
09.2023 - Current
- Managed all aspects of room reservations and bookings for events, including creating room blocks for groups exceeding 200 guests.
- Organized logistics related to room blocks for large groups and collaborated with Revenue Managers to ensure accurate group inventory.
- Created detailed reports outlining event planning progress, timelines, and other relevant information for all departments associated with the event.
- Utilized MARSHA and Lightspeed to prepare guest lists, distribute electronic invitations, and manage the registration process for hotel events.
- Tracked payments, created deposit schedules, and supported accurate financial recordkeeping by closely checking bills and collecting deposits.
- Followed procedures and guidelines when processing tax exemptions for qualifying events, ensuring compliance with hotel and state policies and regulations.
- Organized tasks, day-to-day duties, and responsibilities to deliver results in a timely and efficient manner, ensuring smooth event execution.
- Assisted with posting Bonvoy points and miles for groups' post-events, ensuring compliance with Marriott guidelines and customer expectations.
- Demonstrated knowledge of the CI/TY system for tracking upcoming events and reviewing contracts to ensure all event details are accurate and up-to-date.
- Processed and calculated commissions for groups using the CTAC system, ensuring accurate and timely payments.
- Arranged printing and supplies to meet the unique requirements of each event, ensuring smooth operations.
- Assisted clients by designing posters, customized cards, and reels to align with their specific preferences and branding needs.
- Used the Hotshop system to set up vendors and place orders for Banquets and Event Departments by coordinating with leaders for day-to-day supply needs.
- Organized and promoted the department's Serve 360 program, successfully collecting $600 in donations.
- Created and maintained financial reports using PeopleSoft and processed commission reviews through the CTAC system.
- Assisted meeting planners with menu tastings, planners' meetings, and pre-con meetings to ensure seamless event execution.
- Assisted planners by adding special requests, reservations, and customizations for clients, including curated amenities based on guest preferences.
Assistant Restaurant Manager
Ritz Carlton Key Biscayne
Key Biscayne, FL
08.2022 - 06.2023
- Managed four indoor outlets, including In Room Dining, Key Pantry, Honor Bar, and Restaurant Light Keepers, ensuring seamless operations and delivering outstanding service.
- Conducted detailed monthly Profit and Loss Critiques for each outlet, analyzing financial data to identify areas for improvement and increase profitability.
- Reviewed Labor Reports daily, making necessary adjustments to maintain appropriate staffing levels during peak periods and optimizing workforce efficiency.
- Prepared schedules for 80 employees, strategically allocating resources to meet operational demands effectively.
- Directed and coordinated staff in daily work assignments, maximizing productivity, and ensuring the delivery of high-quality service.
- Conducted operational excellence audits to maintain brand standards and enhance overall performance.
- Implemented effective strategies to control food, beverage, and labor costs, optimizing profits while maintaining service quality.
- Proactively resolved and investigated complaints regarding service, food quality, and accommodations, ensuring prompt resolution and guest satisfaction.
- Enforced stringent sanitary practices for food handling, general cleanliness, and maintenance of dining and kitchen areas to ensure compliance with health and safety regulations.
- Provided leadership, insight, and mentoring to newly hired employees, equipping them with knowledge of various company programs to promote their professional growth.
- Fostered employee development through counseling and disciplinary actions to address issues promptly, and offer constructive feedback.
- Oversaw inventory and ordering processes, effectively restocking freezers, fridges, and pantry while maintaining par levels to meet operational requirements.
- Ensured smooth daily operations through thorough opening, closing, and shift change functions.
Marriot Voyage Intern
Ritz Carlton Key Biscayne
Miami, FL
05.2022 - 08.2022
- Conducted in-depth research and presented findings to leadership, contributing valuable insights to decision-making processes.
- Proactively identified concerns and reported them to the supervisor for prompt resolution, showcasing strong problem-solving skills.
- Assisted in day-to-day operations, supporting teammates with various tasks and displaying a strong willingness to learn.
- Created detailed status reports on operational activities, providing accurate and timely updates to management.
- Resolved customer complaints with empathy and professionalism, adapting policies to meet changing customer needs and ensuring high levels of guest satisfaction.
- Followed instructions from management diligently, completing tasks with precision and attention to detail.
- Complied with company policies, objectives, and communication goals, contributing to a cohesive and efficient work environment.
- Maintained operating schedules to ensure effective coverage of key areas and achieve organizational objectives.
- Performed cleaning and sanitation tasks around the facility, contributing to a clean and welcoming environment for guests.
Server
Cheesecake Factory Inc
Frisco, TX
09.2021 - 05.2022
- Developed strong rapport with guests, resulting in increased repeat business due to exceptional customer service.
- Operated POS terminals efficiently to input orders, split bills, and accurately calculate totals, ensuring smooth and accurate transactions.
- Maintained frequent communication with kitchen staff to stay up-to-date on supply availability and potential customer wait times, optimizing service efficiency.
- Proactively checked on guests during their dining experience, verifying satisfaction with meals, and suggesting additional items to enhance restaurant sales.
- Addressed concerns or complaints promptly, improving overall service quality, and escalated more complex issues to management for swift resolution.
- Demonstrated comprehensive knowledge of menu items, garnishes, ingredients, and preparation methods, assisting guests with menu selection to enhance their dining experience.
- Responsible for completing opening and closing checklists, facilitating smooth restaurant operations and ensuring all necessary tasks were performed.
- Implemented strict sanitary food handling, holding, and service protocols, prioritizing guest safety and satisfaction.
Education
Bachelor of Science - Hospitality Management
Institute of Hotel Management Mumbai
Mumbai, Maharashtra, India09.2020
High School Diploma -
Suryadutta Juniour College
Pune ,Maharashtra, India05.2017
Skills
- Nominated as a 5 star leader at the Ritz Carlton Key Biscayne
- Group Booking & Room Block Management
- Event Logistics & Planning
- Financial Recordkeeping & Billing
- MARSHA, PeopleSoft, Hotshop, and CTAC Systems Proficiency
- Client Communication & Customer Service
- Vendor Coordination & Supply Chain Management
- Tailored Guest Experiences
- Serve 360 Program Management
Timeline
Event Coordinator
JW Marriott Dallas Arts District
09.2023 - Current
Assistant Restaurant Manager
Ritz Carlton Key Biscayne
08.2022 - 06.2023
Marriot Voyage Intern
Ritz Carlton Key Biscayne
05.2022 - 08.2022
Server
Cheesecake Factory Inc
09.2021 - 05.2022
Bachelor of Science - Hospitality Management
Institute of Hotel Management Mumbai
High School Diploma -
Suryadutta Juniour College
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