Gavens Braveus
Orlando,Fl
Summary
Seeking a challenging and worthwhile career base position where I can grow professionally and personally. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Route Manager
Orkin Pest Control
10.2021 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Visited customers and customer sites to evaluate and resolve safety issues.
Security Officer
Platinum Group Security
02.2017 - 09.2021
- Job role consisted of monitoring access to and from community, patrolling the property in the company vehicle, and providing the best level of customer service to the residents and guests.
Security Rover/ Second Shift Supervisor
Kent Security Services
03.2017 - 01.2021
- Jo role consisted of patrolling the community in the company vehicle, post checks, locking and securing recreational facilities, writing and responding to incident/ accident reports, camera checks and working the dispatch center.
Produce Assistant Manager
Monterrey Supermarket
06.2014 - 02.2017
- Job role consisted of supervising twelve employees and overseeing operations
- Daily responsibilities were to manage department inventory, in-stock position, pricing integrity, merchandising products.
Education
Palm Beach State College
Lake Worth, FLSkills
- Customer-centric mindset
- Able to create business strategies that aligns with a company's services and/ or merchandise with the needs and wants of clients first
- Moderate knowledge of MS Office
- Bilingual, fluent in Creole/French
- Route coordination
- Route Optimization
- Route Scheduling
- Problem-solving abilities
- Excellent Communication
Languages
French
Professional Working
Timeline
Route Manager
Orkin Pest Control
10.2021 - Current
Security Rover/ Second Shift Supervisor
Kent Security Services
03.2017 - 01.2021
Security Officer
Platinum Group Security
02.2017 - 09.2021
Produce Assistant Manager
Monterrey Supermarket
06.2014 - 02.2017
Palm Beach State College
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