Gavin Arroyo
Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Lake Michigan Credit Union
Cape Coral, FL
07.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Teller
Lake Michigan Credit Union
Cape Coral, FL
01.2024 - 07.2024
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Ensured proper handling of cash drawer limits according to bank policy.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Senior Relationship Specialist
VyStar Credit Union
Melbourne, FL
04.2022 - 11.2023
- Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts
- Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc
- Processes various types of loan applications, including but not limited to Auto VIPs, credit cards and lines of credit
- Performs other duties as assigned in assisting the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc
- Resolves member problems independently and escalates more complex concerns
- Branch scheduling to endure proper coverage
Teller Manager
Community Credit Union of Florida
Melbourne, FL
03.2021 - 04.2022
- Supervise the daily functions and activates of the teller team
- Ensure that tellers render excellent customer service to all members
- Ensure tellers sales and service goals are met
- Demonstrate operational excellence in teller processes
- Assist Branch Manager and other staff in daily task
- Motivate tellers to achieve goals
- Ensure compliance of credit union policies
- Sell and promote credit union products and services
- Train and educate teller team.
Operations Specialist
Community Credit Union
Rockledge, FL
04.2014 - 03.2021
- Research transactions and account information for members
- Offers support for branch staff
- Assist members with complex online banking issues
- Fraud research
- Online Banking back office maintenance
- Special projects as assigned by VP of operations
- Meet Quality Assurance Requirements and other key performance metrics
- Process various reports and files.
Teller
Wells Fargo
Viera, FL
04.2013 - 04.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Educated customers on use of banking website and mobile apps
- Identified sales opportunities and referred customers to branch partners in financial services
- Executed wire transfers, stop payments and account transfers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Processed customer transactions accurately and efficiently
- Maintained friendly and professional customer interactions
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Exceeded goals through effective task prioritization and great work ethic
- Maintained excellent attendance record, consistently arriving to work on time.
Store Manager
Auntie Anne's
11.2009 - 04.2013
- Train workers in food preparation, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Resolve customer complaints regarding food service
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Observe and evaluate workers and work procedures in order to ensure quality standards and service
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Count money and make bank deposits
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Education
High school diploma -
CENTRAL HIGH SCHOOL
Skills
- Time management
- Team leadership
- Customer service
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Relationship building
- Shift scheduling
Timeline
Member Service Representative
Lake Michigan Credit Union
07.2024 - Current
Head Teller
Lake Michigan Credit Union
01.2024 - 07.2024
Senior Relationship Specialist
VyStar Credit Union
04.2022 - 11.2023
Teller Manager
Community Credit Union of Florida
03.2021 - 04.2022
Operations Specialist
Community Credit Union
04.2014 - 03.2021
Teller
Wells Fargo
04.2013 - 04.2014
Store Manager
Auntie Anne's
11.2009 - 04.2013
High school diploma -
CENTRAL HIGH SCHOOL