Gavin Arroyo
Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Lake Michigan Credit Union
07.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Teller
Lake Michigan Credit Union
01.2024 - 07.2024
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Ensured proper handling of cash drawer limits according to bank policy.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Senior Relationship Specialist
VyStar Credit Union
04.2022 - 11.2023
- Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts
- Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc
- Processes various types of loan applications, including but not limited to Auto VIPs, credit cards and lines of credit
- Performs other duties as assigned in assisting the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc
- Resolves member problems independently and escalates more complex concerns
- Branch scheduling to endure proper coverage
Teller Manager
Community Credit Union of Florida
03.2021 - 04.2022
- Supervise the daily functions and activates of the teller team
- Ensure that tellers render excellent customer service to all members
- Ensure tellers sales and service goals are met
- Demonstrate operational excellence in teller processes
- Assist Branch Manager and other staff in daily task
- Motivate tellers to achieve goals
- Ensure compliance of credit union policies
- Sell and promote credit union products and services
- Train and educate teller team.
Operations Specialist
Community Credit Union
04.2014 - 03.2021
- Research transactions and account information for members
- Offers support for branch staff
- Assist members with complex online banking issues
- Fraud research
- Online Banking back office maintenance
- Special projects as assigned by VP of operations
- Meet Quality Assurance Requirements and other key performance metrics
- Process various reports and files.
Teller
Wells Fargo
04.2013 - 04.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Educated customers on use of banking website and mobile apps
- Identified sales opportunities and referred customers to branch partners in financial services
- Executed wire transfers, stop payments and account transfers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Processed customer transactions accurately and efficiently
- Maintained friendly and professional customer interactions
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Exceeded goals through effective task prioritization and great work ethic
- Maintained excellent attendance record, consistently arriving to work on time.
Store Manager
Auntie Anne's
11.2009 - 04.2013
- Train workers in food preparation, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Resolve customer complaints regarding food service
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Observe and evaluate workers and work procedures in order to ensure quality standards and service
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Count money and make bank deposits
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Education
High school diploma -
CENTRAL HIGH SCHOOL
Skills
- Time management
- Team leadership
- Customer service
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Relationship building
- Shift scheduling
Timeline
Member Service Representative
Lake Michigan Credit Union
07.2024 - Current
Head Teller
Lake Michigan Credit Union
01.2024 - 07.2024
Senior Relationship Specialist
VyStar Credit Union
04.2022 - 11.2023
Teller Manager
Community Credit Union of Florida
03.2021 - 04.2022
Operations Specialist
Community Credit Union
04.2014 - 03.2021
Teller
Wells Fargo
04.2013 - 04.2014
Store Manager
Auntie Anne's
11.2009 - 04.2013
High school diploma -
CENTRAL HIGH SCHOOL