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Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Personable and dedicated Customer Service Representative with extensive experience in Information Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Diligently enhancing Cambridge City Schools' computer systems, I excelled in troubleshooting and optimizing hardware and software, significantly improving system performance. My expertise in hardware installation and problem-solving, coupled with a knack for multitasking, ensures reliability and efficiency in fast-paced environments.

Adept at enhancing system performance and user satisfaction, I excelled as a Computer Technician Assistant at Pt. Tekno, where I streamlined workflows and improved security protocols. My expertise in Windows administration and exceptional teamwork led to significant IT project successes, showcasing my technical acumen and collaborative skills.


I am an adaptable and positive individual with knack for problem-solving and strong attention to detail. Possesses foundational knowledge in computer hardware and software installation and troubleshooting. Capable of contributing to efficient technical support and enhancing operational productivity,
Experienced with diagnosing and resolving technical issues. Utilizes hardware and software knowledge to maintain and optimize computer systems. Track record of providing reliable support and ensuring smooth operational workflows.

Gavin Brown

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Computer Technician Assistant

Camera Installation Assistant/Apprentice

Student Volunteer

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Regents Diploma -

Technical Endorsement - Technical Assessment - YouScience

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Computer Technician Assistant

Camera Installation Assistant/Apprentice

Technical Endorsement - Technical Assessment - YouScience

Regents Diploma -

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