Gavin Dick
New Germany,MN
Summary
Dedicated professional with 7 years of experience in Project Management, Data Analysis, and Process Improvement. Expertise in implementing customer-centric strategies and driving organizational goals through innovative solutions. Proven track record in troubleshooting complex issues and optimizing performance.
Overview
8
8
years of professional experience
Work History
Solutions Business Analyst
Marco Technology
12.2023 - Current
- Implemented M-Files solutions by collaborating with development teams for efficiency.
- Streamlined systems and processes, achieving successful implementation as directed.
- Managed Service and Order support board, effectively assigning support teams.
- Conducted UAT for new systems, ensuring accurate workflows and product functionality.
- Led project management with clear weekly objectives for successful launches.
- Determined project urgency through customer engagement, utilizing effective methodologies.
Implementation Services Associate
DealCloud by InTapp
10.2022 - 11.2023
- Achieved project goals by monitoring progress and resolving issues promptly.
- Managed multiple Agile and Waterfall projects while directing junior analysts.
- Ensured high efficiency through collaboration with external partners and internal teams.
- Trained implementation staff, enhancing quality and productivity significantly.
- Accelerated project timelines, enabling simultaneous delivery of multiple initiatives.
- Enhanced client onboarding processes, improving overall user experience and satisfaction.
Integration Consultant
SAP Concur
09.2020 - 10.2022
- Mitigated integration risks by identifying issues and proposing effective strategies.
- Enabled high service availability through strategic server environment configurations.
- Delivered software integrations by designing, configuring, and testing per customer needs.
- Streamlined data migration using Boomi connectors from Concur to NetSuite.
- Automated integration tasks by developing SQL scripts for efficiency.
- Converted HTML data files to Excel for error analysis and troubleshooting.
CTE Analyst
SAP Concur
08.2019 - 09.2020
- Identified efficiency improvements through thorough reviews of processes and procedures.
- Managed 15-20 projects simultaneously, streamlining data collection initiatives effectively.
- Coordinated project timelines, aligning with stakeholder expectations and deliverables successfully.
- Implemented milestone tracking systems, providing stakeholders with real-time project updates.
- Facilitated project kickoff meetings, establishing objectives and roles to enhance team engagement.
- Reported project budgets, progress, and technical issues regularly to management.
GSS Analyst
SAP Concur
03.2018 - 08.2019
- Improved expense management strategies by analyzing recurring data trends.
- Enhanced visibility into user trends through SAP Concur report development.
- Streamlined travel and expense processes, ensuring compliance with corporate policies.
- Optimized system performance, improving user experience and reducing processing times.
- Assisted in managing increased support ticket escalations and support calls.
- Conducted training sessions on new SAP Concur software features for team members.
Education
Bachelor of Science - Marketing
Minnesota State University - Mankato
12-2017
Skills
- Project coordination
- System testing proficiency
- Business process optimization
- Client-focused consulting services
- Proficient in Microsoft Office Suite
- Client relationship management
- Cross Platform Team Player
- Mentoring experience
- Problem Solving & Multitasking
- Business Development
- Design Consulting
- SQL proficiency
- Prioritization & Time Management
- Agile and waterfall implementation
- Project management
- Data visualization
Timeline
Solutions Business Analyst
Marco Technology
12.2023 - Current
Implementation Services Associate
DealCloud by InTapp
10.2022 - 11.2023
Integration Consultant
SAP Concur
09.2020 - 10.2022
CTE Analyst
SAP Concur
08.2019 - 09.2020
GSS Analyst
SAP Concur
03.2018 - 08.2019
Bachelor of Science - Marketing
Minnesota State University - Mankato