Nafeeza Mohamed
Silver Spring,MD
Summary
Business Solutions Analyst with expertise in analyzing workflows and implementing systems to enhance efficiency and customer satisfaction. Collaborated effectively with stakeholders to deliver data-driven solutions, yielding measurable improvements in business performance and operational effectiveness.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Business Solutions Analyst
EagleBank
Silver Spring, Maryland
05.2022 - Current
- Analyzed business processes to identify areas for improvement and efficiency.
- Prepared reports on project progress, challenges and successes.
- Trained staff on new tools and processes to ensure smooth transitions.
- Implemented change management procedures to ensure smooth transition from old systems to new ones.
- Coordinated with internal stakeholders to identify process improvement and ensure successful implementation of new systems and features.
- Identified opportunities to improve efficiency through automation or process redesigns.
- Configure and maintain system settings, products, pricing, workflows, and user access.
- Coordinate system enhancements, upgrades, testing, and production implementations with internal teams and third-party vendors.
- Investigate, troubleshoot, and resolve application issues while managing vendor support tickets.
- Create and maintain business process documentation, system procedures, and user guides.
- Configure, test, and implement new products and services within core banking systems.
- Support new product launches, system conversions, and software releases while ensuring compliance with organizational policies and regulatory requirements.
- Provide technical support and training to business users and serve as a primary subject matter expert for assigned applications.
- Analyzed, documented and communicated detailed business processes and workflows.
Deposit Operation Assistant
EagleBank
Silver Spring, MD
01.2021 - 05.2022
- Subject matter expert for daily and monthly GL reconciliation; researched and resolved out-of-balance issues.
- Supported retail branches and deposit sales areas with deposit account maintenance, product offerings, and core processing utilization.
- Verified deposit documentation accuracy for new accounts and tracked documents for exception report generation.
- Process daily and month end IND settlement and reconciliations.
- Create spreadsheets, procedures, policies, documents, and reports.
Exception Specialist
EagleBank
Silver Spring, MD
08.2013 - 01.2021
- Process, balance and email branches daily for Non-Post, Return Deposit items, Positive pay items, and Returns.
- Reconcile Non-Post and Returns In-Clearing G/L’s daily.
- Input Large Dollar Return items through FED System.
- Process FED Adjustments such as WIC Claims, Paid, NCI and Encoding adjustments daily.
- Process and balance US and Non-US Foreign Collection items through Wells Fargo.
- Reviewed employee accounts weekly, ensuring accuracy and compliance with regulatory standards.
- Review and email branches on Dormant, Inactive, and Stop Suspects items daily.
- Review and email branches on new accounts using Deposit Shield system.
- Assist and help branches clear proof correction and teller differences daily.
- Review and process Savings Bonds for branches.
- Process transaction deletions for branches through FIS.
- Assisted branches by addressing complex issues through timely phone and email communications.
- Process Charge-Off forms for branches.
- Process In-Coming and Out-Going Collections items.
- Assist branches with Fraud related accounts by placing restrictions and teller remark on accounts. Monitor restrictions, obtain fraud affidavits and close and transfer forms from branches. Process late returns and/or deal direct with depository institutions to collect funds.
- Trained new employees on non-post, return deposit items, and foreign collections, enhancing their operational readiness.
- Served as backup to department supervisor, ensuring continuity of operations.
- Verified Oasis signature verifications and emailed branches.
- Process and balance Dunbar/Brinks customer deposits daily.
- Verify and email branches for ChexSystem notifications when received.
- Review Kiting report daily and email branches if necessary.
Area Operations Officer/Manager/Staffing Consultant
Branch Banking & Trust
Washington, DC
07.2004 - 07.2013
- Oversee compliance with established policies, procedures, timely audit requirements and efficient resolution to operational issues for multiple branch locations.
- Conducted comprehensive audits (monthly, quarterly, semi-annual, annual) to ensure compliance with internal/physical control requirements across multiple branch locations.
- Train/Coach Branch staff to ensure bank policies, procedures, customer service and operational/ sales requirements are met for multiple branch locations.
- Provided monthly training to branch staff on identifying fraudulent activity and maintaining physical security protocols.
- Monitor daily, weekly, monthly and annual reports for suspicious activity, expenses, and operational losses/ recoveries for multiple branch locations.
- Acted as branch security officer, specializing in fraud prevention and facility management.
- Gather and analyze relevant documents/evidence necessary for conducting fraud investigations both internal and external.
- Interview, hire and complete new employee paperwork for the DC region. Monitor employee development and complete annual performance evaluations.
Education
Maryland Banking School - Banking And Finance
University of Maryland, College Park
College Park, MD08-2025
Some College (No Degree) - Accounting and Finance
University of Maryland University College
College Park, MDDiploma -
Einstein High School
Wheaton, MDSkills
- System implementation
- Business process improvement
- Change management
- Process documentation
- Project coordination
- Business operations
- BI dashboards
- Organizational development
- Product roadmapping
- Analytical and Problem-Solving skills
- Ability to multitask
- Leadership Skills
- Training/Coaching
- Effective communication
Additional Information
Management and leadership courses., Continuing courses at Maryland University on a part-time basis.
Highlights - Qualifications
- Over twenty-five years of progressive banking experience with documented success at various organizational levels.
- Excellent communication, interpersonal and organizational skills.
- Major strengths in bank operations, fraud, problem solving and leadership.
Accomplishments
- Certificate, Mentorship Program
- Certificate, Financial Literacy Program
Certification
- Graduate, Emerging Leaders Program
Timeline
Business Solutions Analyst
EagleBank
05.2022 - Current
Deposit Operation Assistant
EagleBank
01.2021 - 05.2022
Exception Specialist
EagleBank
08.2013 - 01.2021
Area Operations Officer/Manager/Staffing Consultant
Branch Banking & Trust
07.2004 - 07.2013
Maryland Banking School - Banking And Finance
University of Maryland, College Park
Some College (No Degree) - Accounting and Finance
University of Maryland University College
Diploma -
Einstein High School