Gavin Douglas
Hamilton
Summary
Seasoned Senior Sales Representative with comprehensive background in customer support, account management and strategic sales planning. Known for building strong relationships with customers , identifying potential sales opportunities, and driving revenue growth. Strengths include market analysis and team leadership. Previously improved sales performance through innovative strategies and client engagement initiatives.
Overview
18
18
years of professional experience
Work History
Senior Sales Representative
Gulf Distributing
Birmingham
05.2025 - Current
- Developed strong relationships with customers to understand their needs
- Ensured high levels of customer satisfaction through effective communication and problem-solving.
- Analyzed market trends to identify opportunities for new product introductions.
- Assisted in training new sales representatives on product knowledge and techniques.
- Monitored competitor activities to adjust sales approaches accordingly.
- Explained current sales and promotions to increase customer purchases.
- Answered customer inquiries and provided accurate information regarding products and services.
Birmingham Budweiser/ Adams Beverages
Sales Representative
Birmingham
02.2007 - 04.2025
- Engaged customers to understand needs and recommend appropriate products.
- Maintained knowledge of industry trends and competitor offerings for informed selling.
- Developed and maintained positive relationships with returning customers for loyalty.
- Assisted in training new staff on customer service standards and sales techniques.
- Greeted customers and provided information about products and services.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Developed relationships with key accounts to increase sales volume.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
Education
Some College (No Degree) - Business
Bevill State Community College
Jasper, ALSkills
- Customer relationship management
- Account management
- Relationship selling
- Associate coaching
- Upselling strategies
Volunteer Work
- I've been actively involved in youth sports for several years and currentlyserve as the President of the Hamilton Football Toybowl Association. Inthis role, I oversee operations for three divisions of both football andcheer, ensuring smooth coordination across all levels. I manage theorganization's finances and budget, handle all equipment and concessionorders, and lead strategic planning to support the growth and success ofour programs. My position also involves working closely with coaches,volunteers, and community partners to create a positive and structuredenvironment for our youth athletes. This experience has strengthened myleadership, budgeting, and organizational skills while deepening my passion for community involvement.
Timeline
Senior Sales Representative
Gulf Distributing
05.2025 - Current
Birmingham Budweiser/ Adams Beverages
Sales Representative
02.2007 - 04.2025
Some College (No Degree) - Business
Bevill State Community College