James Dorothy
Fort Myers
Summary
Results-driven Senior Sales Representative with proven skills in customer relationship management, sales strategy development, and effective communication. Prepared to enhance client engagement and drive revenue growth.
Overview
9
9
years of professional experience
Work History
Senior Sales Representative
Xylem Inc.
Kansas City
05.2023 - 07.2026
- Cultivated strong client relationships, driving product engagement and retention.
- Cultivated strong client relationships to enhance product engagement and retention.
- Established long-term relationships with key accounts by providing superior service levels.
- Conducted product demonstrations, effectively showcasing features and benefits.
- Managed customer inquiries, providing timely solutions for optimal satisfaction.
- Established long-term relationships with key accounts through superior service.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
Regional Sales Manager
SKF USA
St. Louis
08.2017 - 05.2022
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Developed regional sales strategies to enhance market presence and customer engagement.
- Developed strategies and plans for regional sales growth.
- Penetrated new markets by investigating competitor products, services, and trends.
- Managed key client relationships to ensure satisfaction and retention of accounts.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Trained and mentored sales representatives to improve performance and product knowledge.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Conducted regular sales forecasting to inform strategic planning and resource allocation.
- Organized regional sales meetings to share best practices and motivate team members.
- Established relationships with key accounts in the region through personal visits and phone calls.
Education
Bachelor of Arts - Business
Drake University
Des Moines, IA05-1979
Skills
- Customer relationship management
- Sales strategy
- Product demonstration
- Client retention
- Key account management
- Effective communication
- Relationship selling
- Sales presentations
- Sales forecasting
- Consultative sales
- Territory management
- Negotiation expertise
Timeline
Senior Sales Representative
Xylem Inc.
05.2023 - 07.2026
Regional Sales Manager
SKF USA
08.2017 - 05.2022
Bachelor of Arts - Business
Drake University