Gavin Faciane
Summerville,SC
Summary
Motivated and detail-oriented professional with proven experience supervising teams and managing daily operations, skilled in time management, workflow optimization, shrinkage control, and driving team productivity. Demonstrated ability to lead high-performing teams, increase sales, and maintain exceptional customer service standards while managing service operations and enhancing customer satisfaction through strategic planning and process improvement. Adept at streamlining workflows, improving service delivery, and solving problems effectively in high-pressure environments, seeking an opportunity to leverage leadership skills and operational expertise to support company growth and long-term success.
Overview
7
7
years of professional experience
Work History
Service Manager
Charleston Pools and Service
Ladson, SC
09.2025 - Current
- Led service operations to enhance customer satisfaction and loyalty.
- Developed training programs for staff to improve service quality and efficiency.
- Managed scheduling and resource allocation for optimal workflow in service delivery.
- Implemented process improvements that streamlined operations and reduced service response times.
- Oversaw inventory management to ensure availability of equipment and supplies for service tasks.
- Analyzed customer feedback to drive strategic initiatives aimed at enhancing overall service experience.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Pool Technician
Charleston Pools and Service
Ladson, SC
12.2024 - 09.2025
- Conducted routine pool maintenance and water quality testing to ensure optimal conditions.
- Diagnosed and repaired pool equipment, enhancing system reliability and performance.
- Managed chemical inventory and ensured compliance with safety regulations.
- Trained junior technicians on proper maintenance procedures and best practices.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Grocery Clerk/Team Leader
Publix
Moncks Corner, SC
05.2019 - 01.2024
- Analyzed inventory levels and placed merchandise orders to maintain proper stock and support sales goals.
- Delivered expert customer service by assisting patrons with product questions, locating items, and resolving concerns.
- Assigned daily tasks to team members and ensured duties were completed accurately and within expected time frames.
- Led by example, taking responsibility for actions and reinforcing a culture of accountability and performance excellence.
- Facilitated effective communication between customers, associates, and management to maintain a positive, team-focused environment.
- Provided leadership, coaching, and mentoring to new employees, helping them understand store programs, expectations, and procedures.
- Strengthened store performance and supported strategic business initiatives through close collaboration with the district manager.
- Contributed to long-term business strategy by gathering customer feedback and identifying opportunities for process improvement.
- Supported daily operations, customer relations, and technology needs to ensure smooth store functionality.
Education
Bachelor of Science - Business Management, Emphasis in Entrepreneurship
Clemson University
Clemson, SC12-2023
Skills
- Issue & Conflict Resolution
- Training, Coaching & Mentorship
- Inventory & Merchandising Management
- Financial Forecasting & Planning
- Strong Work Ethic & Reliability
- Relationship Building & Customer Engagement
- Critical Thinking & Problem Solving
- Effective Decision-Making
- Multitasking and organization
- Team leadership
- Positive attitude
- Problem-solving
Timeline
Service Manager
Charleston Pools and Service
09.2025 - Current
Pool Technician
Charleston Pools and Service
12.2024 - 09.2025
Grocery Clerk/Team Leader
Publix
05.2019 - 01.2024
Bachelor of Science - Business Management, Emphasis in Entrepreneurship
Clemson University