- Auto Repair/Restoration
- Music
- Fashion and Style
- Interior Design
- Automotive Industry
- Social Media Marketing
- Watches
- Banking
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Gavin Gable
Stow,OH
Summary
Dedicated customer service associate with proven skills in problem resolution, sales expertise, and customer relationship management. Committed to enhancing customer satisfaction through effective complaint handling and service upselling.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Waterway Carwash
Hudson, OH
09.2024 - Current
- CSA Level 3
- Greeted customers, explained wash options, and recommended upgrades to increase average ticket value
- Operated POS, processed cash, credit, and loyalty transactions accurately and balanced register at shift end
- Assisted customers through automated wash process, ensuring vehicles entered/exited safely and promptly
- Performed exterior drying, hand-drying, and detailing touch-ups to meet quality standards
- Maintained vacuum stations and interior cleaning areas; emptied waste, restocked towels and supplies
- Monitored equipment, reported malfunctions, and performed basic upkeep and troubleshooting
- Trained new attendants on customer service, POS operation, and safety procedures
- Managed membership sign-ups and promoted subscription plans and add-on services
- Resolved customer complaints and processed refunds or adjustments within company policy
Cashier
Giant Eagle
Stow, OH
09.2022 - 05.2025
- Managed 100+ Customers a day
- Processed cash, credit, and mobile payments accurately using POS system, averaging X transactions per shift
- Maintained balanced cash drawer; reconciled discrepancies and completed cash-up procedures at shift end
- Greeted customers, answered questions, and resolved issues to ensure positive shopping experiences
- Scanned groceries and merchandise quickly and accurately while bagging items with care
- Promoted store loyalty programs, credit cards, and weekly specials, contributing to increased sign-ups and sales
- Trained and mentored new cashiers on POS operation, customer service standards, and store policies
- Followed company procedures for returns, exchanges, and age-restricted sales (ID verification)
- Assisted in inventory counts, restocked impulse and checkout displays to maximize sales
- Adhered to food safety and sanitation standards in front-end and prepared-food areas
- Identified and reported suspicious activity and potential theft to loss-prevention personnel
- Coordinated with floor associates and supervisors to manage long lines during peak hours
- Performed light cleaning and maintenance of checkout area to present a neat, safe workspace
- Handled special transactions such as gift card sales, check cashing, and EBT processing
- Met or exceeded store metrics for speed of service, accuracy, and customer satisfaction
Education
High School Diploma -
Stow-Munroe Falls Highschool
Stow05.2025
Skills
- Team collaboration
- Product knowledge
- Sales and upselling
- Customer retention strategies
Interests
Timeline
Customer Service Associate
Waterway Carwash
09.2024 - Current
Cashier
Giant Eagle
09.2022 - 05.2025
High School Diploma -
Stow-Munroe Falls Highschool