Gavin Gilligan

• Led sales team to exceed quarterly targets through strategic planning and performance management.
• Developed and implemented innovative marketing strategies to enhance customer engagement and drive sales growth.
• Analyzed market trends and competitor activities to identify new business opportunities and optimize pricing strategies.
• Trained and mentored sales staff, fostering a culture of collaboration and continuous improvement within the team.

• Oversaw finance and insurance operations, ensuring compliance with industry regulations.
• Developed and implemented effective financial strategies to enhance profitability.
• Trained and mentored staff on finance products and regulatory compliance.
• Analyzed customer needs to recommend suitable financing options and insurance coverage.

• Enhanced customer satisfaction through personalized service and product knowledge.
• Managed inventory levels to ensure optimal stock availability and timely deliveries.
• Conducted vehicle demonstrations, effectively showcasing features to prospective buyers.
• Collaborated with team members to develop sales strategies and promotions.

• Answered customer questions, shared product knowledge and researched pricing and availability.
• Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
• Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.

Company ownership requested that I be brought on as General Manager of a failing store in order to implement new standards, workflows, and to produce an environment of continuous improvement. Successfully improved store metrics to meet ownership expectations, and continued coaching team members on how to exceed expectations.

• Successfully set new standards of performance by implementing an employee handbook, detailing job descriptions and creating workflow plans to formalize operational systems and procedures.
• Recruit, interview and hire qualified staff for open positions.
• Worked with Senior Leadership to remove impediments for team members to work efficiently and effectively.
• Track metrics to improve team performance, and communicate to team members on best practices for improving the key metrics effected by their work.
• Present Key financial, personnel and efficiency metrics to Senior Management and Company Ownership.
• Serve over 800 customers daily, and continue to receive positive customer reviews daily.

Oversaw and coordinated the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. Ensured all guest felt welcomed and were given responsive, friendly and courteous service at all times.

• Recruited top talent and mentored Assistant Managers, Shift Managers and Associates to become future Arby's leaders.
• Maintained a strong, positive employee culture by focusing on retention, growth, development, and positive recognition.
• Focused on strong team work that resulted in positive customer experiences, which increased sales growth in store by 1.5%.
• Responsible for controlling all financial metrics, including food and labor cost.
• Processed and presented various financial, personnel, marketing and product reports to Senior Leadership, Stakeholders, and Company Ownership.

• Placed weekly inventory orders of over $3000 and oversaw the correct restocking procedures to maintain operational output.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Coached and mentored staff to deliver hospitable, professional service reflecting business initiatives.
• Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.