Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Gavin Gonzalez

Amarillo,TX

Summary

Proven expertise in complaint resolution and equipment diagnosis, honed at AutoZone and Western Equipment Ltd. Excelled in customer relations and mechanical repairs, significantly enhancing service quality. Skilled in computer proficiency and project management, adept at driving operational excellence and customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

AutoZone
01.2025 - 02.2025
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Technician

Western Equipment Ltd
05.2024 - 08.2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.

Education

High School Diploma -

West Plains
Amarillo, TX
05-2025

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Customer relations
  • Retail marketing
  • Refund management
  • Computer proficiency
  • Record preparation
  • Call center experience
  • Order fulfillment
  • De-escalation techniques
  • Money handling
  • Project management

Certification

  • Sales Essentials Certificate
  • osha 10

Languages

English
Full Professional

Timeline

Customer Service Representative

AutoZone
01.2025 - 02.2025

Technician

Western Equipment Ltd
05.2024 - 08.2024

High School Diploma -

West Plains

Similar Profiles

CREATE PROFILE
Gavin Gonzalez