Gavin Grossglauser
Liberty Lake,WA
Summary
Proven Head Server at Duelers Piano Bar, excelling in high-volume dining and exceptional customer service. Demonstrated expertise in sales and cash handling, alongside a strong work ethic and guest engagement skills. Achieved consistent customer satisfaction ratings, skillfully managing reservations and seating to maximize table turnover. Excelled in team collaboration and relationship management, ensuring seamless service and compliance with local alcohol laws.
Overview
3
3
years of professional experience
Work History
Server
Duelers Piano Bar
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2024
Skills
- Head Server
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fast Mover When I need to be
- Good worker
- very clean
- Safe food handling
- Food running
- High volume dining
- Service prioritization
- Menu memorization
- Sales expertise
- Table bussing
- Relationship management
Timeline
Server
Duelers Piano Bar
09.2021 - Current
High School Diploma -
Penn Foster Career School
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