Gavin Higley
Issaquah,WA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Uhaul Moving And Storage. Leveraged critical thinking and problem resolution skills to increase repeat business significantly. Excelled in a fast-paced environment, demonstrating exceptional de-escalation techniques and product knowledge, contributing to a results-driven team. With a hard work ethic and commitment towards the job at hand.
Overview
2025
2025
years of professional experience
Work History
CSR
Uhaul Moving And Storage
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Storage Specialist
Uhaul Moving And Storage
Customer Service Representative
Mariners Team Store
Seattle, WA
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Ged - Welding
Renton Technical College
Renton, WASkills
- Customer Service
- Critical Thinking
- Problem Resolution
- Product Knowledge
- De-Escalation Techniques
- Brand representation
Hobbies
All of my favorite hobbies include being in the outdoors/nature. Whether it’s snowboarding, skateboarding, rock climbing, camping, walking around with my buddies, just about everything I enjoy tends to be outdoor driven. I really just love the outdoors!
Timeline
Customer Service Representative
Mariners Team Store
05.2024 - 10.2024
CSR
Uhaul Moving And Storage
Storage Specialist
Uhaul Moving And Storage
Ged - Welding
Renton Technical College