Gavin Hoffman
Halethorpe,MD
Summary
Hello, I am Gavin. I recently graduated high school and have started taking a certificate class on Coursera for Cyber Security. I am trying to start building experience to help me build my future career. I am a recent high school graduate currently enrolled in a Cybersecurity Professional Certificate program through Coursera, developed by Google. I am passionate about information security and eager to gain hands-on experience in the field. I demonstrate a strong work ethic, adaptability, and customer service skills through current part-time role at a family-owned ice cream shop. Actively seeking opportunities to apply newly acquired cybersecurity knowledge in real-world settings while continuing to build a solid foundation for a career in IT security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Hoffman Brothers Ice Cream
03.2023 - Current
- Company Overview: A family-run business where I have played a pivotal role in modernizing and maintaining the shop’s technological infrastructure.
- I serve as the primary IT support specialist, and manager at Hoffman Brothers Ice Cream, a family-run business where I have played a pivotal role in modernizing and maintaining the shop’s technological infrastructure. His contributions have significantly improved operational efficiency and customer experience.
- Key Responsibilities:
- Network Setup & Maintenance: Designed and implemented the shop’s local area network (LAN), ensuring secure and reliable connectivity across all workstations and devices.
- Point of Sale (POS) System Deployment: Led the installation and configuration of the POS system, including hardware setup, software integration, and user training for staff. Ensured seamless transaction processing and inventory tracking.
- Technical Support & Troubleshooting: Provides ongoing support for all computer systems, diagnosing and resolving hardware/software issues, performing updates, and maintaining system performance.
- Customer service: Handles the sales of customers, resolving concerns with professionalism, and ensuring a positive and welcoming atmosphere. Also helped continue the status of the highest reviewed ice cream shop in Fredrick, MD.
Household Assistant
Eve Lamb
01.2021 - Current
- Taking inventory, multitasking, moving printers, setting up desktops, cable management, moving equipment, setting up a router.
Education
High school diploma -
Lansdowne High School
3800 Hollins Ferry Rd, Baltimore, MD 2122701.2025
No Degree -
The Community College of Baltimore County
Catonsville, MDSkills
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Verbal and written communication
- Performance improvement
- Troubleshooting expertise
- Determined
- Hardworking
- Customer service
- Attention to detail
Certification
Linux and SQL
Foundations of Cybersecurity
Assets, Threats, and Vulnerabilities
Manage Security Risks
Network and Network Security
Timeline
General Manager
Hoffman Brothers Ice Cream
03.2023 - Current
Household Assistant
Eve Lamb
01.2021 - Current
High school diploma -
Lansdowne High School
No Degree -
The Community College of Baltimore County
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