Gavin Jean
Londonderry
Summary
Sales Lead Manager with proven expertise in customer relationship management and team collaboration. Achieved significant sales growth through customized service and strategic product recommendations. Strong problem-solving skills utilized to improve operational efficiency and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Lead Manager
Vans Off The Wall
Manchester
09.2024 - 11.2025
- Directed sales team to effectively promote Vans products and brand identity.
- Created training materials to enhance product knowledge for new sales associates.
- Boosted customer engagement through tailored service and strategic product recommendations.
- Managed inventory to ensure consistent stock availability for customers.
- Executed visual merchandising strategies to prominently feature seasonal collections.
- Addressed and resolved customer complaints swiftly, maintaining service excellence standards.
Second Assistant Manager
Zumiez Retail
Manchester
11.2020 - 09.2024
- Assisted in managing daily store operations and team performance.
- Supported visual merchandising efforts to enhance product displays and customer experience.
- Trained new staff on company policies and customer service standards.
- Collaborated with the management team to execute promotional events and sales initiatives.
- Monitored inventory levels and coordinated restocking of merchandise as needed.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Utilized point-of-sale systems for transactions and inventory tracking efficiently.
Education
High School Diploma -
Londonderry Highschool
Londonderry, NH06-2024
Skills
- Sales strategy
- Product training
- Customer engagement
- Inventory management
- Visual merchandising
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
References
References available upon request.
Timeline
Sales Lead Manager
Vans Off The Wall
09.2024 - 11.2025
Second Assistant Manager
Zumiez Retail
11.2020 - 09.2024
High School Diploma -
Londonderry Highschool