Gavin Kelley
Providence,RI
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
Warwick, RI
01.2025 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared merchandise for purchase or rental.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Handled returns and exchanges according to company policies.
Sales Associate
Michael Kors
Wrentham, MA
05.2024 - 01.2025
- Answered incoming telephone calls to provide store, products and services information.
- Handled returns and exchanges according to company policies.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection, sizing and styling.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
TJX Companies
Taunton, MA
05.2023 - 06.2024
- Handled returns and exchanges according to company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Science - Fashion Merchandising And Retailing/Marketing
Johnson And Wales University
Providence, RI05-2025
Skills
- Beauty product demonstration
- Organization and multitasking
- Verbal and written communication
- Trend awareness
- Display arrangements
- Social media strategies
- Visual merchandising
- Sales expertise
Certification
- Lululemon Omnichannel Marketing Certification
- Social Media Marketing Certification- Hootsuite
Timeline
Beauty Advisor
Sephora
01.2025 - Current
Sales Associate
Michael Kors
05.2024 - 01.2025
Sales Associate
TJX Companies
05.2023 - 06.2024
Bachelor of Science - Fashion Merchandising And Retailing/Marketing
Johnson And Wales University
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