Gavin Lionetti

• Maintained memberships while ensuring to sell more
• Welcomed and greeted guests along with checking them in

Obtained my EKG and EMR certification from Venice High while enrolled in my IB Career path program.

• Dealt with billing, business collaborations, and personal information
• Created relationships with members and my team for a healthy and fun work environment
• Managed large reservations and ensured dining room was adequately set up for the shift
• Welcomed guests and ensured a pleasant experience
• Worked as a team to efficiently get guests sat with menus and drinks
• Prepared drinks according to standard recipes
• Uphold high standards of sanitation in accordance with health department regulations
• Stayed informed about daily specials, new menu items, promotions
• Answered customer inquiries via phone, email, and chat
• Identified areas of improvement in customer service processes and suggested changes accordingly
• Provided exceptional customer service to ensure customer satisfaction

Organized trays for different departments like OR, Cardiology, and ER.

Unpacked and organized supplies like nebulizers.

Documented stock of prescriptions and other important medical necessities.