Gavin Metcalf
Pennsville,NJ
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Simply Fondue, ensuring swift resolution of concerns and maintaining high cleanliness standards. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Simply Fondue
01.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables through four courses simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Barista Shift Lead
Vitality Bowls
10.2021 - 12.2022
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
Busser
Rebel Kitchen and Libations
11.2020 - 10.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Supported team members with additional tasks, promoting a positive work environment.
Education
Associate of Science - Scientific Glass Technology
Salem Community College
Carneys Point Township, NJ2026
High School Diploma -
Livermore High School
Livermore, CA06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food safety understanding
- Food safety practices
- Allergy awareness
- Wine service
- Warm and Friendly
- High Energy and Stamina
Timeline
Server
Simply Fondue
01.2023 - 08.2024
Barista Shift Lead
Vitality Bowls
10.2021 - 12.2022
Busser
Rebel Kitchen and Libations
11.2020 - 10.2021
Associate of Science - Scientific Glass Technology
Salem Community College
High School Diploma -
Livermore High School
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