Summary
Overview
Work History
Education
Skills
Tools & Platforms
Timeline
Generic

Gavin Nunnelley

Baker,FL

Summary

Dynamic operations professional with a strong background in supporting real estate agents within virtual brokerages. Adept at designing and implementing innovative training solutions and automated workflows that enhance productivity and engagement. Recognized for leveraging technology and data-driven strategies to streamline processes, foster team collaboration, and drive organizational growth in remote work settings.

Overview

13
13
years of professional experience

Work History

Team Services Analyst

eXp Realty, LLC
01.2023 - 06.2025
  • Guided team leaders and admins through the completion of eXp team documents, rosters, and platform access, ensuring accuracy and compliance.
  • Collaborated cross-functionally with Onboarding, Transactions, and Brokerage Operations departments to streamline team creation and structural transitions.
  • Facilitated seamless setup and integration of over 1,000 new and restructuring teams into eXp platforms, optimizing workflows, and minimizing delays.
  • Maintained expert knowledge of eXp systems and updates to proactively resolve platform-related issues and enhance the team onboarding experience.

Agent Onboarding Specialist

eXp Realty, LLC
05.2021 - 12.2022
  • Facilitated the onboarding of over 10,000 real estate agents to eXp Realty, ensuring a seamless and positive transition through personalized support and training.
  • Led live orientation sessions and platform training, equipping thousands of new agents with the tools and knowledge to succeed within the company's systems and workflows.
  • Created and maintained comprehensive onboarding materials and checklists, improving program consistency, and reducing agent ramp-up time.
  • Partnered with leadership and cross-functional teams to enhance onboarding processes, increasing satisfaction scores by over 50% and driving continuous program improvements.

Real Estate Team Manager

eXp Realty, LLC
Dayton, OH
07.2019 - 06.2023
  • Formulated and executed multi-channel lead generation strategies, leveraging CRM optimization, radio ads, social media campaigns, Google Ads, and email marketing, achieving a 70% increase in inbound leads, and a 30% enhancement in the lead-to-client conversion rate.
  • Coordinated and launched integrated tech systems, featuring CRM platforms, AI tools, KPI tracking dashboards, bookkeeping software, onboarding workflows, and media management tools, to improve operational efficiency, increase data accuracy, and advance team performance across all functions.
  • Recruited and coached high-performing agents, contributing to the sale of over 150 properties in three years, and driving consistent revenue growth.
  • Developed and executed marketing strategies, operational policies, and performance forecasting systems while managing office financials, implementing cost controls, and advising top agents on business development—boosting operational efficiency, reducing risk, and increasing profitability, and agent production.

Installation Emergency Manager

Air National Guard
Springfield, OH
10.2016 - 07.2019
  • Directed the development and execution of emergency response and business continuity plans, leading a 10-member team, and coordinating over 20 full-scale drills and exercises, ensuring disaster readiness for over 1,000 military personnel, and compliance support for over 1,500 customers.
  • Acted as the primary liaison with local, county, and tribal agencies, strengthening inter-agency coordination during emergency events and joint planning efforts.
  • Conducted internal audits and inspections, identifying process gaps, and implementing improvements that increased emergency response efficiency and policy compliance.
  • Managed cross-functional projects and data analysis to optimize planning, resolve operational challenges, and align emergency strategies with wing objectives.

Emergency Management Specialist

United States Air Force
Sacramento, CA
07.2012 - 09.2016
  • Acted as a subject matter expert, spearheading automated self-assessment protocols, compliance audits, and emergency readiness evaluations across 10+ departments; utilized data analytics to identify 95% of compliance deficiencies, driving corrective action workflows that improved regulatory adherence and operational resilience by 30%.
  • Managed and updated digital asset tracking systems for over $1.7 million in equipment, ensuring data integrity, real-time visibility, and operational readiness.
  • Directed comprehensive installation plans encompassing personnel, training, equipment, and supplies; oversaw 150+ hours of on-the-job upgrade training, achieving 100% personnel compliance with all federal and state regulations.
  • Facilitated training sessions for local government personnel and over 5,000 military members across more than 3 military bases on emergency response protocols.

Education

Bachelor of Arts - Business

Ohio Christian University
Circleville, OH
12.2018

Associate of Applied Science - Emergency Management

Community College of The Air Force
Montgomery, AL
10.2015

Skills

  • Process improvement
  • Customer service
  • Team collaboration
  • Effective communication
  • Process enhancement
  • Multiple priorities management
  • Training development
  • Cross-functional teamwork
  • CRM integration
  • Customer relationship management
  • Lead generation
  • Email campaign management

Tools & Platforms

  • CRM & Tools: HubSpot, Twilio, Fuze, Hubspot, Zapier, FUB
  • Collaboration & Productivity:
    Google Suite, Workplace, Slack, Trello, Coda, Monday.com, Zoom, Calendly
  • Marketing & AI Tools: Canva,
    ChatGPT, Perplexity, Sprout Social, SEMRUSH, Brightlocal, Hubspot AI
  • Document Management: Dropbox
    Sign

Timeline

Team Services Analyst

eXp Realty, LLC
01.2023 - 06.2025

Agent Onboarding Specialist

eXp Realty, LLC
05.2021 - 12.2022

Real Estate Team Manager

eXp Realty, LLC
07.2019 - 06.2023

Installation Emergency Manager

Air National Guard
10.2016 - 07.2019

Emergency Management Specialist

United States Air Force
07.2012 - 09.2016

Bachelor of Arts - Business

Ohio Christian University

Associate of Applied Science - Emergency Management

Community College of The Air Force

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