Gavin Reich
Boca Raton,FL
Summary
Proven track record of enhancing customer experience and streamlining facility operations at Pick A Ball LLC. Exceptional problem-solving and interpersonal skills. Elevated membership satisfaction by adeptly managing inquiries and adjustments. Thrives in dynamic environments and demonstrates a keen ability to learn swiftly and adapt to diverse team settings.
Overview
6
6
years of professional experience
Work History
Front Desk Associate/Membership Specialist
Pick A Ball LLC
05.2023 - Current
- Managed customer inquiries via phone and in-person regarding court and facility rentals, ensuring timely and professional responses.
- Checked in customers for rentals and maintained accurate court schedules to avoid overbooking and ensure efficient use of facilities.
- Set up courts for various sports, including basketball, volleyball, pickleball, and futsal, ensuring all equipment was available, functional, and safe.
- Monitored court usage, enforced rental time limits, and conducted facility walkthroughs to ensure safety and compliance with rules.
- Promoted to Membership Specialist in May 2024, responsible for managing basketball and pickleball memberships.
- Addressed membership-related concerns, processed refunds, and adjusted rental bookings to align with customer preferences.
Woodshop Employee
Oh henry's
08.2022 - 11.2022
- This position focused on physical and strength-based labor
- Cutting planks of wood, piecing tables together, building TV stands, sanding wood after putting everything together, polyester for final touch, delivery to customer's house
- Skilled at working independently and collaboratively in team environments.
Receptionist
Middletown medical
06.2021 - 04.2022
- Focus of position was customer service based: answering phones, scheduling patient appointments, providing lab and radiology test results, triaging calls, communicating delicate information between patient, nursing stand, and medical provider, problem-solving, and assistance with technology
- Teaching patients how to utilize online medical record/Healow app
- In addition, Aided in referrals and assisted in record keeping, and follow-ups
Delivery Driver/kitchen Employee
jay’s deli
08.2019 - 06.2021
- Daily duties included food delivery driver, store and kitchen maintenance (prepping food for chefs, keeping kitchen and prep space clean, washing dishes, garbage maintenance, restocking shelves, and keeping deli clean and sanitized)
Customer Service/Tubing Attendant
Mount Peter ski resort
10.2018 - 03.2019
- Position focused on customer service, assisting in children's birthday parties, and events, as well as monitoring the lift and verifying that customers were following correct safety protocols
Education
Bachelor of Science - Business Management
Florida Atlantic University
Boca Raton, FL05-2026
Associate of arts -
Palm Beach State College
Lake Worth, FL05-2024
Sport Management - Sports Management B.S.
University of Tampa
Tampa, FL01.2022
High school -
Monroe Woodbury High School
Central Valley, NY06.2021
Skills
- Outgoing
- Engage and connect with others
- Diligent
- Fast learner
- Motivated to learn
- Adapt to different environments
- Problem solving
Timeline
Front Desk Associate/Membership Specialist
Pick A Ball LLC
05.2023 - Current
Woodshop Employee
Oh henry's
08.2022 - 11.2022
Receptionist
Middletown medical
06.2021 - 04.2022
Delivery Driver/kitchen Employee
jay’s deli
08.2019 - 06.2021
Customer Service/Tubing Attendant
Mount Peter ski resort
10.2018 - 03.2019
Bachelor of Science - Business Management
Florida Atlantic University
Associate of arts -
Palm Beach State College
Sport Management - Sports Management B.S.
University of Tampa
High school -
Monroe Woodbury High School
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