Ashley Kraus
Leander,TX
Summary
Personable and outgoing student with proven customer service and problem-solving skills honed at Republic Spine and Care and Sharks Burger. Excelled in enhancing customer satisfaction and resolving complaints, significantly boosting loyalty and repeat business. Adept at time management and effective communication, ensuring efficient operations and positive customer interactions.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Republic Spine and Care
- Unofficially helped fill in front desk at Republic Spine and Care
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments.
Restaurant Shift Manager
Sharks Burger
08.2023 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Greeting customers and helped first time customers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Associate of Science - Kinesiology
Austin Community College
Austin, TX05-2025
Skills
- Customer service
- Outgoing
- Time management
- Issue handling
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Oral and writing communication
Languages
Spanish
Professional Working
Interests
- Gym workouts Daily
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Health and physical wellness
Timeline
Restaurant Shift Manager
Sharks Burger
08.2023 - Current
Front Desk Receptionist
Republic Spine and Care
Associate of Science - Kinesiology
Austin Community College