Gavin Ruschell
Lotus of Siam Red Rock
Las Vegas
1
Certification
7
years of professional experience
Dynamic hospitality professional with extensive experience in fast-paced environments, dedicated to delivering exceptional guest experiences. Expertise in mixology and customer interaction ensures a vibrant atmosphere while maintaining a meticulously organized bar area. Recognized as a reliable team player, adept at adapting to evolving demands and fostering collaboration among colleagues. Committed to elevating service standards and creating lasting impressions for every guest.
Work History
Bartender
1 Year- Assisted customers with inquiries and support needs. Facilitated positive guest experiences through effective communication. Provided solutions to enhance customer satisfaction.
- Assisted customers in identifying suitable products to enhance their purchases. Supported sales efforts by promoting additional items to customers during transactions. Facilitated customer engagement through effective product recommendations.
- Facilitated conflict resolution processes to enhance team collaboration and productivity.
- Executed multitasking strategies to enhance efficiency in high-volume environments.
- Leveraged extensive food and beverage knowledge to enhance customer experiences.
- Demonstrated meticulous attention to detail in all tasks and projects.
- Facilitated professional communication to enhance collaboration among team members.
- Ensured compliance with responsible alcohol service standards to promote safe consumption.
- Achieved promotion to bartender in under one year, reflecting dedication and strong performance in a fast-paced restaurant environment.
- Crafted signature cocktails and curated drink menus based on customer preferences.
- Developed strong relationships with regular customers, boosting repeat business and loyal
Busser
9 Months- Assisted servers in setting up and clearing tables efficiently, ensuring a smooth dining experience for guests
- Refilled water glasses and bread baskets promptly to ensure guests had a pleasant dining experience
- Collaborated with kitchen staff to deliver food orders accurately and in a timely manner
- Assisted in restocking supplies such as napkins, utensils, and condiments to maintain sufficient inventory levels
- Worked effectively as part of a team during busy shifts to ensure efficient operations and customer satisfaction
- Followed proper sanitation procedures when handling dirty dishes and disposing of waste materials
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Server
1 Year 3 Months- Managed multiple roles, showcasing versatility and adaptability in a dynamic setting.
- Ensured a positive dining experience by providing attentive service and addressing customer needs promptly.
- Coordinated with kitchen staff to ensure efficient order delivery and accuracy.
- Trained new staff on restaurant protocols and customer interaction techniques.
Shift Lead
7 Months- Delivered high-quality customer service in a fast-paced environment, ensuring orders were accurate and timely.
- Maintained a clean and organized workspace, adhering to health and safety standards.
- Handled cash transactions and maintained inventory levels.
- Supervised team operations, ensuring adherence to company standards and policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined workflow processes to enhance service speed and customer satisfaction.
Seasonal Actor
1 Month- Performed as an actor in a haunted house, delivering immersive experiences to guests.
- Collaborated with team members to develop engaging storylines for interactive performances.
- Adapted performances based on audience reactions, ensuring high levels of engagement and satisfaction.
- Ensured adherence to safety protocols while performing in a dynamic outdoor environment.
- Offered suggestions to directors regarding roles, scenes and lines to improve output.
- Assisted production teams with set construction, prop management, and costume coordination as needed during rehearsals and performances.
Sales Associate
9 Months- Delivered personalized shopping experiences to enhance customer engagement and drive sales growth.
- Achieved and surpassed sales targets by leveraging strong communication skills and in-depth product knowledge.
- Established and nurtured strong connections with customers to enhance loyalty and retention.
- Executed visual merchandising standards to enhance store presentation and drive sales.
- Collaborated with team members to achieve daily sales targets and improve customer experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor's degree - Botany
Skills
Customer-focused sales
Video Production
Effective communication
Food service experience
Table bussing
Customer engagement
Culinary service
Experienced in software usage
Safe food handling
Data analysis skills
Certification
- Driver's License
- April 2022 to May 2030
Additional Information
Authorized to work in the US for any employer
Timeline
Bartender
Lotus of Siam Red Rock
06.2025 - CurrentRead More
Busser
Naxos Taverna
09.2024 - 06.2025Read More
Server
Applebee's Neighborhood Bar & Grill
12.2022 - 03.2024Read More
Shift Lead
Dunkin' Donuts
03.2022 - 10.2022Read More
Seasonal Actor
The Buford Corn Maze
10.2020 - 11.2020Read More
Sales Associate
Zumiez
05.2019 - 02.2020Read More
College of Southern Nevada
Bachelor's degree from Botany
Read More